Strategy and Transformation Manager Mortgage Banking

City National Bank; Charlotte (NC); On-site; USD 142,000 - 263,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development

Job summary

City National Bank in Charlotte is seeking a Strategy and Transformation Manager Mortgage Banking to advise the EVP of Mortgage, drive key transformation initiatives, and coordinate across functions.

You will develop training programs, manage the transformation roadmap, and lead a culture of collaboration and customer focus across teams. The role offers leadership opportunities within the Mortgage Division and competitive compensation.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• 10+ years of experience in transformation, change management, or strategic program management within residential mortgage or lending.
• MBA or relevant experience preferred.
• Strong communication and leadership skills; ability to influence at senior levels.

Responsibilities

• Develop training programs and communication strategies for transitions.
• Facilitate culture change through ongoing communications with partners and stakeholders on progress.
• Oversee the transformation roadmap, managing resources, timelines, and stakeholder alignment for delivery.
• Champion a collaborative, innovative mindset and customer experience.

Skills

Transformation experience

Change management

Strategic program management

Executive communication

Leadership

Collaboration

Education

Bachelor's Degree in Business/Finance or related field

MBA

Job description

STRATEGY AND TRANSFORMATION MANAGER MORTGAGE BANKING

WHAT IS THE OPPORTUNITY?

The Strategy and Transformation Manager Mortgage Banking will be a trusted advisor and strategic partner to the EVP of Mortgage, responsible for driving key transformation initiatives, optimizing divisional operations, and ensuring seamless coordination across functions. This role will provide high-level support to the EVP, acting as a key liaison across the organization to implement strategic priorities, support executive decision-making, and foster a collaborative and high-performing culture within the Mortgage Division.

WHAT WILL YOU DO?

Develop training programs and communication strategies that prepare and support employees through the transition.

Facilitates culture change through ongoing communications to partners and stakeholders reinforcing example and updating team and stakeholders on progress on key strategic priorities and initiatives

Oversee the execution of the transformation roadmap, managing resources, timelines, and stakeholder alignment to ensure successful delivery

Champion a collaborative, innovative, and customer experience.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

Bachelor's Degree or equivalent Business, Finance, or a related field

10+ years of experience in transformation, change management, or strategic program management within residential mortgage or lending.

Additional Qualifications

MBA or relevant experience.

Proven ability to lead large scale transformation initiatives and deliver results in a complex, fast-paced environment; experience managing and mentoring teams.

Deep knowledge of the mortgage industry, including market trends and regulatory requirements.

Exceptional communication skills, with an ability to distill complex information for senior executives.

Strong interpersonal and relationship-building skills, with a collaborative mindset.

WHAT'S IN IT FOR YOU?

CompensationStarting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

Generous 401(k) company matching contribution

Career Development through Tuition Reimbursement and other internal upskilling and training resources

Valued Time Away benefits including vacation, sick and volunteer time

Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

Career Mobility support from a dedicated recruitment team

Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our https://careers.cnb.com/benefits.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.