Mortgage Solutions Advisor

Bank of America; Salem (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Mortgage Loan Originator to originate residential mortgage loans and HELOCs from a financial center, delivering extended borrowing and banking solutions in person or by phone. The role balances sales performance with operational risk and client relationship care, including SAFE Act registration requirements.

The position emphasizes in‑office collaboration, regulatory diligence, and delivering an exceptional client experience while supporting diverse client needs.

Qualifications

• Minimum 2 years mortgage origination experience or equivalent sales/consultative background.
• Active listening and proactive client engagement.
• Professional, clear communication in person and over the phone.
• Ability to analyze financial and credit data and explain policies.
• Strong customer service and end-to-end client management.
• Strong written and verbal communication.
• Able to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, results-driven with a strong work ethic.
• Flexibility to work weekends/extended hours.
• Team player with strong internal and external collaboration.
• Ability to learn and understand technology.
• Commitment to ethics and regulatory diligence.

Responsibilities

• Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes the client's financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client's unique priorities
• Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
• Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs
• Responds to client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience

Skills

Client Management

Relationship Building

Pipeline Management

Credit Evaluation

Regulatory Compliance

Effective Communication

Sales-oriented

Attention to Detail

Team Collaboration

Problem Solving

Education

High School Diploma / GED

Job description

Bank of America is seeking a Mortgage Loan Originator to originate residential mortgage loans and HELOCs from a financial center, delivering extended borrowing and banking solutions in person or by phone. The role balances sales performance with operational risk and client relationship care, including SAFE Act registration requirements.

The position emphasizes in‑office collaboration, regulatory diligence, and delivering an exceptional client experience while supporting diverse client needs.