Mortgage Servicing Transfers & Data Mapping Analyst

Citizens Bank; United States; Hybrid; USD 77,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement benefits

Education reimbursement

Wellness programs

Generous PTO

Job summary

Citizens Bank is seeking a Business Systems Analyst to support mortgage servicing transfers, data mapping, and loan boarding. You will partner with business stakeholders, technology teams, and vendors to ensure accurate data conversions and regulatory compliance.

Responsibilities include overseeing daily boarding, validating data integrity, developing test plans, and driving process improvements in a hybrid role based in Glen Allen, VA with four days in office and one remote.

Qualifications

• Experience with mortgage servicing operations.
• Proficiency with ICE MSP Platform and advanced Excel.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and priorities.

Responsibilities

• Oversee mortgage servicing transfers, data mapping, and loan boarding activities.
• Coordinate with internal partners and external vendors to ensure accurate data conversions.
• Develop test plans, UAT/SIT scenarios, and ensure sign-off processes.
• Support regulatory, risk, and compliance activities in operations.

Skills

Mortgage servicing operations

MSP Platform (ICE MSP)

Excel advanced

Analytical thinking

Communication skills

Multi-project management

Servicing transfer experience

ICE Loan Boarding Tool

Data mapping

Data conversions

Regulatory / risk initiatives

Tools

ICE MSP Platform

ICE Loan Boarding Tool

Job description

Citizens Bank is seeking a Business Systems Analyst to support mortgage servicing transfers, data mapping, and loan boarding. You will partner with business stakeholders, technology teams, and vendors to ensure accurate data conversions and regulatory compliance.

Responsibilities include overseeing daily boarding, validating data integrity, developing test plans, and driving process improvements in a hybrid role based in Glen Allen, VA with four days in office and one remote.