Mortgage Servicing Transfer & Data Mapping Analyst

Citizens; Glen Allen (VA); Hybrid; USD 77,000 - 108,000; Full time

Job summary

Citizens is seeking a Business Systems Analyst to support mortgage servicing operations, including transfers, data conversions, and system enhancements. You will partner with stakeholders, vendors, and technology teams to ensure accurate data mappings, smooth boarding, and compliant processes.

The role emphasizes data quality, process improvement, and cross-functional collaboration with risk, legal, and investor reporting teams, with hybrid work in Glen Allen, VA.

Qualifications

• Experience with mortgage servicing operations.
• Proficiency with ICE’s MSP Platform.
• Advanced Microsoft Excel skills.

Responsibilities

• Coordinate mortgage servicing transfers and acquisitions.
• Analyze loan-level servicing data and map fields to target requirements.
• Oversee daily loan boarding activities and verify data integrity.
• Design and maintain test plans, UAT, SIT, and conversion testing processes.
• Support data requests, reporting, and operational reviews.
• Ensure regulatory compliance and internal controls.

Skills

Mortgage servicing operations

MSP Platform

Advanced Excel

Data mapping

Data conversion

System integrations

Regulatory compliance

Audit familiarity

Risk initiatives

Communication skills

Tools

ICE’s MSP Platform

ICE’s Loan Boarding Tool

Job description

Citizens is seeking a Business Systems Analyst to support mortgage servicing operations, including transfers, data conversions, and system enhancements. You will partner with stakeholders, vendors, and technology teams to ensure accurate data mappings, smooth boarding, and compliant processes.

The role emphasizes data quality, process improvement, and cross-functional collaboration with risk, legal, and investor reporting teams, with hybrid work in Glen Allen, VA.