Mortgage Servicing Transfer & Data Mapping Specialist

Citizens Bank; Glen Allen (VA); Hybrid; USD 77,000 - 108,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Flexible work arrangements

Job summary

Citizens Bank is seeking a Business Systems Analyst to support mortgage servicing operations, enabling transfers, boarding, data conversions, and system improvements. You will partner with business, technology, and vendors to ensure accurate data, regulatory compliance, and timely project delivery.

The role emphasizes data mapping, testing, and issue resolution across MSP platform and related tools, with a hybrid work arrangement (4 days in office, 1 day remote).

Qualifications

• Experience with mortgage servicing operations.
• Advanced Microsoft Excel skills.
• Experience with data mapping and data conversion.
• Ability to collaborate with internal and external partners.
• Familiarity with servicing transfers and regulatory requirements.

Responsibilities

• Support mortgage servicing transfers and acquisitions.
• Map loan-level data and manage conversion testing.
• Oversee daily loan boarding and data integrity checks.
• Analyze requirements, document processes, and drive improvements.
• Coordinate with vendors and technology teams on issues and enhancements.
• Ensure compliance with regulatory guidelines and internal controls.

Skills

Mortgage Servicing

Data Mapping

Excel Advanced

Regulatory Compliance

Stakeholder Communication

Data Conversions

Loan Boarding

Vendor Coordination

Process Improvement

Tools

ICE's MSP Platform

ICE's Loan Boarding Tool

Job description

Citizens Bank is seeking a Business Systems Analyst to support mortgage servicing operations, enabling transfers, boarding, data conversions, and system improvements. You will partner with business, technology, and vendors to ensure accurate data, regulatory compliance, and timely project delivery.

The role emphasizes data mapping, testing, and issue resolution across MSP platform and related tools, with a hybrid work arrangement (4 days in office, 1 day remote).