Mortgage Servicing Transfer Associate

MidFirst Business Credit, Inc.; Oklahoma City (OK); Hybrid; USD 45,000 - 60,000; Full time

Job summary

MidFirst Business Credit, Inc. is seeking an Associate Contract Administrator to organize and support daily operational responsibilities for mortgage servicing transfers and ongoing management activities.

In this role, you will partner with Contract Administrators, Project Managers, and leadership to maintain reporting, manage documentation, and assist with post-transfer matters, building a foundation in mortgage servicing and coordination.

Qualifications

• One or more years of related work experience in mortgage servicing, project work, or data validation.
• Ability to organize, index and maintain electronic files and documentation.
• Demonstrated ability to succeed in a fast-paced, goal-oriented, deadline-driven environment.
• Strong critical thinking, analytical and decision-making skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.

Responsibilities

• Track milestones and deadlines for compliance requirements.
• Organize data across acquisition life cycle and flag delays or risks.
• Provide testing support to ensure loan data is onboarded correctly.
• Communicate servicing transfer details with stakeholders and schedule meetings.
• Manage stakeholder relationships with focus on resolution and regulatory impact.
• Drive process improvement through data analysis and ad hoc projects.
• Facilitate cross-functional collaboration to resolve trailing matters in acquisitions.

Skills

Mortgage servicing

Data validation

Analytical skills

Communication skills

Excel basics

Tools

Microsoft Excel

Outlook

Word

Job description

The Associate position will organize, assist, and support the daily operational responsibilities associated with mortgage servicing transfers and ongoing management of activities related to prior mortgage servicing transfers. This role is key in supporting the Transaction Management department through reporting, documentation management, process execution, and administrative support activities that contribute to accurate, timely, and compliant servicing transfer operations.

The Associate Contract Administrator partners with Contract Administrators, Project Managers, and department leadership to support operational workflows, maintain critical reporting, manage documentation, and assist with the resolution of post-transfer matters. This position provides the opportunity to develop a strong foundation in mortgage servicing transfers and project coordination.

RESPONSIBILITIES INCLUDE:

• Track key milestones and deadlines associated with compliance requirements.
• Organize data associated with all phases of acquisition life cycle including reconciling data items received, outstanding, and flag potential delays or risk.
• Provide testing support to Senior Management, Analysts, and Corporate Technology related to ensure that loan data is accurately onboarded to MidFirst’s servicing system with no downstream impacts.
• Communicate details of upcoming servicing transfers with internal and external stakeholders including scheduling of meetings and coordination of stakeholders.
• Manage internal and external stakeholder relationships with a focus on conflict resolution, reputational harm, and regulatory impact.
• Drive continuous improvement in the acquisition process through data analysis and assistance on special projects on an ad hoc basis.
• Facilitate cross-functional collaboration to resolve trailing matters throughout the acquisition lifecycle with key internal and external counterparties.

POSITION REQUIREMENTS:

• One or more years of related work experience (mortgage servicing, project work, report preparation and data validation, and/or deliverable collection and tracking)
• Ability to accurately organize, index, and maintain electronic files and documentation
• Demonstrated ability to succeed in a fast-paced, goal-oriented, and deadline driven environment
• Strong critical thinking, analytical, and decision-making skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Intermediate proficiency in Microsoft Excel, including basic formulas and pivot tables; proficiency in Outlook and Word

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.