Mortgage Servicing Specialist — On-Site & Customer-Focused

Staffmark Group; Houston (TX); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Hunter Hamilton is seeking a Mortgage Servicing Specialist for a temporary-to-hire, 100% on-site role in Houston. You will handle borrower inquiries, assist with payments, and resolve account issues while delivering personalized service.

The ideal candidate has 2-5 years of mortgage servicing experience, strong communication skills, and a commitment to data confidentiality. This position involves working with internal teams and clients to ensure accurate, compliant, and timely service.

Qualifications

• 2-5 years of mortgage servicing experience.
• Experience handling mortgage payments, escrow questions, loan account inquiries, or borrower support.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage challenging customer interactions with professionalism, patience, and empathy.
• Ability to work independently while collaborating effectively with internal teams and clients.
• Commitment to protecting confidential borrower and financial information.
• Black Knight experience is a plus.
• Bilingual communication is a plus.
• A college degree is preferred, or an equivalent combination of education and experience.

Responsabilités

• Respond to borrower inquiries by phone, email, and chat regarding mortgage accounts, loan documents, payments, and escrow for property taxes and insurance.
• Assist borrowers with making phone payments, setting up recurring payments, and understanding payment changes.
• Investigate and resolve returned, misapplied, or incorrectly processed mortgage payments.
• Deliver excellent customer service while professionally handling sensitive, complex, or escalated borrower concerns.
• Document all borrower interactions, account updates, and resolutions accurately in the system of record.
• Focus on first-call resolution by asking the right questions, setting clear expectations, and providing timely follow-up.
• Partner with internal mortgage departments and credit union clients to resolve issues and provide account updates.
• Follow established procedures, call scripts, and applicable laws and regulations to ensure compliance.
• Identify opportunities to improve processes and enhance the overall borrower experience.

Connaissances

Mortgage servicing

Customer service

Communication

Formation

Bachelor’s degree preferred

Outils

Black Knight

Description du poste

Hunter Hamilton is seeking a Mortgage Servicing Specialist for a temporary-to-hire, 100% on-site role in Houston. You will handle borrower inquiries, assist with payments, and resolve account issues while delivering personalized service.

The ideal candidate has 2-5 years of mortgage servicing experience, strong communication skills, and a commitment to data confidentiality. This position involves working with internal teams and clients to ensure accurate, compliant, and timely service.