Mortgage Servicing Specialist

Staffmark Group; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Hunter Hamilton is seeking a Mortgage Servicing Specialist for a temporary-to-hire, 100% on-site role in Houston. You will handle borrower inquiries, assist with payments, and resolve account issues while delivering personalized service.

The ideal candidate has 2-5 years of mortgage servicing experience, strong communication skills, and a commitment to data confidentiality. This position involves working with internal teams and clients to ensure accurate, compliant, and timely service.

Qualifications

• 2-5 years of mortgage servicing experience.
• Experience handling mortgage payments, escrow questions, loan account inquiries, or borrower support.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage challenging customer interactions with professionalism, patience, and empathy.
• Ability to work independently while collaborating effectively with internal teams and clients.
• Commitment to protecting confidential borrower and financial information.
• Black Knight experience is a plus.
• Bilingual communication is a plus.
• A college degree is preferred, or an equivalent combination of education and experience.

Responsibilities

• Respond to borrower inquiries by phone, email, and chat regarding mortgage accounts, loan documents, payments, and escrow for property taxes and insurance.
• Assist borrowers with making phone payments, setting up recurring payments, and understanding payment changes.
• Investigate and resolve returned, misapplied, or incorrectly processed mortgage payments.
• Deliver excellent customer service while professionally handling sensitive, complex, or escalated borrower concerns.
• Document all borrower interactions, account updates, and resolutions accurately in the system of record.
• Focus on first-call resolution by asking the right questions, setting clear expectations, and providing timely follow-up.
• Partner with internal mortgage departments and credit union clients to resolve issues and provide account updates.
• Follow established procedures, call scripts, and applicable laws and regulations to ensure compliance.
• Identify opportunities to improve processes and enhance the overall borrower experience.

Skills

Mortgage servicing

Customer service

Communication

Education

Bachelor’s degree preferred

Tools

Black Knight

Job description

Love helping people, solving problems, and making a difference in the homeownership journey? Join a team where your mortgage servicing expertise and customer service skills help borrowers navigate important financial decisions with confidence. If you're detail-oriented, empathetic, and enjoy finding solutions, this could be the opportunity for you!

About the Role

We are seeking a temporary to hire Mortgage Servicing Specialist with prior mortgage servicing experience to provide exceptional support to borrowers with questions about their home loans. In this role, you'll handle inquiries, assist with payments, resolve account issues, and help ensure borrowers receive timely, accurate, and personalized service.

This is a full-time, 100% on-site position with no hybrid or remote work currently available.

What You'll Do

• Respond to borrower inquiries by phone, email, and chat regarding mortgage accounts, loan documents, payments, and escrow for property taxes and insurance.
• Assist borrowers with making phone payments, setting up recurring payments, and understanding payment changes.
• Investigate and resolve returned, misapplied, or incorrectly processed mortgage payments.
• Deliver excellent customer service while professionally handling sensitive, complex, or escalated borrower concerns.
• Document all borrower interactions, account updates, and resolutions accurately in the system of record.
• Focus on first-call resolution by asking the right questions, setting clear expectations, and providing timely follow-up.
• Partner with internal mortgage departments and credit union clients to resolve issues and provide account updates.
• Follow established procedures, call scripts, and applicable laws and regulations to ensure compliance.
• Identify opportunities to improve processes and enhance the overall borrower experience.

What We're Looking For

• Required: 2-5 years of mortgage servicing experience.
• Previous experience handling mortgage payments, escrow questions, loan account inquiries, or borrower support.
• Strong verbal and written communication skills.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage challenging customer interactions with professionalism, patience, and empathy.
• Ability to work independently while collaborating effectively with internal teams and clients.
• Commitment to protecting confidential borrower and financial information.
• Black Knight experience is a plus.
• Bilingual communication skills are a plus.
• A college degree is preferred, or an equivalent combination of education and experience.

If you have mortgage servicing experience and enjoy helping borrowers find answers and resolve issues, we'd love to hear from you.

About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.