Mortgage Servicing Specialist I – Member-Focused Support

ADP, Inc.; Fitchburg (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

IC Credit Union in Fitchburg, MA is seeking a Mortgage Servicer I to join our team. You will service mortgage, home equity, and commercial loans, ensuring accuracy and regulatory compliance while delivering outstanding service to our members.

The role requires detail orientation, strong organization, and the ability to work with multiple systems. Prior credit union or banking experience helps, but eagerness to learn is valued.

Qualifications

• High school diploma or equivalent required.
• Credit union, banking, mortgage servicing, lending, or financial services experience preferred, but not required.
• Experience in a customer-facing, member-facing, or service-oriented environment.
• Familiarity with loan documentation, payment processing, escrow administration, or mortgage servicing functions is a plus.
• Intermediate proficiency with Microsoft Office, including Outlook and Excel.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Deliver exceptional service to members, attorneys, vendors, and internal team members through professional and responsive communication.
• Set up new mortgage and home equity loans within the core processing system with a high degree of accuracy.
• Manage escrow functions, including tracking, payment, and cancellation of property tax, insurance, and private mortgage insurance accounts.
• Serve as a resource for members and Credit Union departments by answering questions and resolving mortgage servicing inquiries.
• Monitor and update adjustable loan rates, prime rate changes, and applicable secondary market rates.
• Process and reconcile mortgage-related invoices, including appraisals, credit reports, attorney fees, inspections, and title services.
• Reconcile mortgage servicing accounts, general ledger accounts, and related checking accounts.
• Prepare and process mortgage payoff requests, payoff transactions, and mortgage discharges.
• Conduct quality control reviews to ensure loan servicing accuracy and compliance.
• Follow established procedures and regulatory requirements while maintaining accurate records and documentation.
• Contribute to process improvements and support departmental goals and initiatives.

Skills

Highly organized

Detail oriented

Communication skills

Data handling

Team collaboration

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

IC Credit Union in Fitchburg, MA is seeking a Mortgage Servicer I to join our team. You will service mortgage, home equity, and commercial loans, ensuring accuracy and regulatory compliance while delivering outstanding service to our members.

The role requires detail orientation, strong organization, and the ability to work with multiple systems. Prior credit union or banking experience helps, but eagerness to learn is valued.