Mortgage Servicing Specialist: Detail-Oriented & Client-Facing

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Alabama Credit Union seeks a mortgage loan support specialist to assist members with servicing existing loans and supporting closing and post-closing activities. You will handle escrow processing, payoff requests, and document research while coordinating with loan officers.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Prior mortgage lending experience is preferred.

Qualifications

• Education: high school diploma or GED.
• 3–5 years in a financial institution with mortgage lending experience.
• 2+ years in the title insurance industry is acceptable in lieu of lending.
• Strong verbal and written communication; detail-oriented and organized.

Responsibilities

• Assist members by servicing existing mortgage loans, including escrow processing, open line of credit advances, payoff requests, and document research.
• Support mortgage originators with closing and post-closing processes, including document capture and auditing.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

MS Word

Excel

Loans PQ

Branch Suite

Xpress

Web-based applications

Job description

Alabama Credit Union seeks a mortgage loan support specialist to assist members with servicing existing loans and supporting closing and post-closing activities. You will handle escrow processing, payoff requests, and document research while coordinating with loan officers.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Prior mortgage lending experience is preferred.