Mortgage Servicing Quality Analyst

Socket.dev; Fenton (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Loan Servicing Review Specialist to oversee the review of maintenance on consumer and residential mortgage loans and handle post-close customer interactions. The role reports to the Loan Servicing Team Lead and requires adherence to banking regulations and policies.

The position focuses on detailed data reviews, reporting, and support for internal and external customers within a non-exempt, full-time capacity in a Michigan-based office environment.

Qualifications

• High School Diploma or GED.
• Minimum of two years’ retail banking experience.

Responsibilities

• Conduct detailed reviews of all consumer and mortgage loan daily maintenance changes and updates on Cognos Report.
• Conduct detailed review of all new consumer and mortgage loan input, verifying boarding data input to core.
• Review daily loan operations reports from Synergy, including Low Balance Escrow Report.
• Provide support for incoming customer calls and emails, including loan questions and payoff letter requests.
• Prepare and maintain comprehensive loan reports on a monthly basis for publishing.
• Maintain policies/procedures which affect the Loan Operations Department.
• Be familiar with and comply with Bank Secrecy Act and USA PATRIOT Act provisions as they relate to this position.

Skills

Written Communication

Oral Communication

Quality

Productivity

Technical Skills

Dependability

Adaptability

Initiative

Education

High School Diploma or GED

Job description

Socket.dev is seeking a Loan Servicing Review Specialist to oversee the review of maintenance on consumer and residential mortgage loans and handle post-close customer interactions. The role reports to the Loan Servicing Team Lead and requires adherence to banking regulations and policies.

The position focuses on detailed data reviews, reporting, and support for internal and external customers within a non-exempt, full-time capacity in a Michigan-based office environment.