Mortgage Loan Originator

Unified Bank; Wheeling (WV); On-site; USD 55,000 - 90,000; Full time

Job summary

Unified Bank in Wheeling, West Virginia seeks a Mortgage Banking Specialist to manage customer relationships at assigned banking centers and grow the mortgage loan portfolio by engaging real estate professionals and prospective borrowers.

The role emphasizes providing mortgage advice, ensuring complete documentation for prompt decisions, and delivering an exceptional customer experience while coordinating with the Mortgage Lending Executive.

Qualifications

• Bachelor's Degree in Business/Finance or 5 years banking experience.
• 3-5 years lending/origination experience.
• Active NMLS license.
• Strong leadership and coaching skills.
• Proficient in Microsoft Office.

Responsibilities

• Develops mortgage loan relationships by networking with real estate professionals and making sales calls to prospective customers.
• Attracts new mortgage loan applications by developing relationships with the real estate community.
• Coordinates and communicates regularly with the Mortgage Lending Executive.
• Provides mortgage advice and ensures all documentation is in place for prompt decision making.
• Delivers exceptional customer service at all contact points with internal and external customers.
• Identifies cross-selling opportunities for the customer and promotes bank products.

Skills

Leadership

Coaching

Customer service

Communication

Organizational skills

Teamwork

Education

Bachelor's degree in Business/Finance

Active NMLS

Tools

Microsoft Office

Job description

Responsible for creating better lives and futures for the people and communities that we proudly serve. Manages Customer Relationships at assigned Banking Centers. This position increases the mortgage loan portfolio, develops business contacts and attracts mortgage customers.

FLSA Status: Commission

Reporting Relationships: Reports directly to the Mortgage Banking Executive

Duties and Responsibilities:

• Conducts self according to the UNIFIED Way.
• Attracts new mortgage loan applications by developing relationship with the real estate community and makes sales calls to prospective customers.
• Develops a networking strategy to identify prospects.
• Develops and implements a call strategy in order to contact prospects.
• Creates convenience by promptly answering customer calls and meeting with customers based on times which are convenient for the customer. (Includes times outside of normal business hours).
• Expands customer relationships by proactively reviewing customer needs.
• Make recommendations and provides mortgage advice to customers.
• Maintains an exceptional customer experience at all points of contact, both externally and internally.
• Serves as the liaison between the customer and the other areas of the Bank to meet the customer’s needs and resolve any customer issues.
• Identifies depository and other cross-selling opportunities for the customer.
• Ensures all documentation is in place for prompt decision making related to the loan process.
• Coordinates and communicates regularly with the Mortgage Lending Executive.
• Provides and prepares detailed loan information as requested.
• Actively participates in, and supports, Community Activities to promote the Bank and its products.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements, including, but not limited to the Bank Secrecy Act, the Community Reinvestment Act (CRA), Equal Credit Opportunity Act, Lending Regulations, Deposit Regulations, etc.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Performs other related duties as assigned.

Qualifications:

• Bachelors Degree in Business/Finance and/or 5 years of relevant experience in the Banking Industry preferred
• 3 to 5 years of lending/origination experience
• Exceptional Leadership and Coaching skills
• Experience with Microsoft Office products
• Must maintain an active NMLS

Work Requirements:

• Exceptional Business Communication Skills (both verbal and written)
• Effective Ability to manage and motivate others
• Exceptional Organizational Skills
• Proficient computer and typing skills
• Exceptional Customer Service ability
• Highly Detail Orientated
• Strong ability to work Independently and as part of a Team