Mortgage Servicing Leader: Compliance, Escrow & Team Growth

Johnson Financial Group; Racine (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A financial services company in Racine, Wisconsin is seeking a Mortgage Servicing Manager to oversee compliance and lead a team in loan administration. The ideal candidate has extensive mortgage loan administration experience, strong management skills, and proficiency with loan servicing platforms. Responsibilities include managing compliance, training, and customer service operations. This position demands excellent organizational, decision-making, and communication skills, with a focus on meeting regulatory standards and enhancing team performance.

Qualifications

• Previous management experience preferred.
• Minimum 3 years in mortgage loan administration.
• Bachelor's degree preferred or equivalent experience.
• Knowledge of Freddie Mac, Fannie Mae, and CFPB guidelines.
• Ability to demonstrate decision making and problem-solving skills.

Responsibilities

• Oversee compliance management system.
• Lead team in maintaining compliance and documentation.
• Create training plans for servicing team.
• Manage customer service center and customer relationships.

Skills

Management experience

Mortgage loan administration

Decision making

Problem solving

Organizational skills

Computer proficiency

Education

Bachelor's degree (preferred)

3+ years mortgage servicing experience

Tools

Loan servicing platforms

Microsoft Excel

Job description

A financial services company in Racine, Wisconsin is seeking a Mortgage Servicing Manager to oversee compliance and lead a team in loan administration. The ideal candidate has extensive mortgage loan administration experience, strong management skills, and proficiency with loan servicing platforms. Responsibilities include managing compliance, training, and customer service operations. This position demands excellent organizational, decision-making, and communication skills, with a focus on meeting regulatory standards and enhancing team performance.