Mortgage Servicing - Customer Service Representative - Indianapolis

Leidos; Indiana, Indianapolis (PA, IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mortgage Servicing Customer Service Representative, where you will play a vital role in supporting the US Department of Housing and Urban Development. This position offers a Monday to Friday schedule with no weekend work, immediate access to benefits, and opportunities for career mobility. You'll engage with clients, utilizing your expertise in FHA mortgage policies to provide exceptional service. With ongoing training and a supportive environment, this role is perfect for those looking to make a difference in the lives of others while advancing their careers in the mortgage servicing industry.

Benefits

Medical and Dental Insurance

401K

Life Insurance

Voluntary Disability Plans

Paid Time Off (PTO)

11 Paid Holidays

Employee Discounts

Company-sponsored Public Trust eligibility

Ongoing Training

Qualifications

• 2+ years of mortgage servicing experience required.
• 1+ year of contact center or customer service experience.

Responsibilities

• Provide customer service for FHA guidelines and procedures.
• Document all contacts in a database.

Skills

Customer Service

Time Management

Communication Skills

Keyboarding Proficiency

Education

High School Diploma or GED

Tools

Knowledge Database

Job description

Description

Leidos is seeking full-time Mortgage Servicing Professionalsat the FHA Resource Center in Indianapolis, IN.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans

• Immediate and ongoing training to support your success

• Discounted Leidos stock purchase and other Employee Discounts

• Company-wide career mobility

• Company-sponsored Public Trust eligibility upon hire

• Voluntary overtime may be available based on business needs

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year

• 11 paid holidays per year

Mortgage Servicing opportunities available:

• Full-time (30 - 40 hours a week)

• 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)

As a Mortgage Servicing Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests

• Follow standard operating procedures for various topics, systems, and contact channels

• Document all of your contacts in a database

• Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

• Excellent time management skills and dependability

• Strong written and verbal communication skills, including telephone etiquette

• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate

• Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)

• Minimum of 1 year of contact center experience or telephone customer service experience.

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

• Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs

• English or Bilingual in English/Spanish is a plus - verbal and written

Desired Qualifications:

• FHA knowledge/experience

• Contact Center experience (Omnichannel)

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $18-$20 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

HUDFHA

Original Posting:

April 16, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.