FHA Mortgage Origination - Customer Service Representative - Indianapolis

Leidos; Indiana, Indianapolis (PA, IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for dedicated Mortgage Origination Professionals to join their team in Indianapolis. This role offers a Monday to Friday schedule with no weekend work, allowing for a balanced lifestyle. You'll engage with customers, leveraging your mortgage expertise to provide exceptional service and support. Enjoy immediate benefits, ongoing training, and opportunities for career growth within a supportive environment. If you're passionate about making a difference in the housing sector and have a background in mortgage origination, this is the perfect opportunity for you.

Benefits

Medical and Dental Insurance

401K

Life and AD&D Insurance

Voluntary Disability Plans

Discounted Stock Purchase

Paid Time Off (PTO)

11 Paid Holidays

Immediate Training

Opportunities for Career Mobility

Qualifications

• At least 2 years of mortgage origination experience.
• Strong written and verbal communication skills required.

Responsibilities

• Provide excellent customer service regarding FHA guidelines.
• Utilize mortgage industry knowledge to find answers.

Skills

Customer Service

Time Management

Written Communication

Verbal Communication

Keyboarding

Education

High School diploma or GED

Tools

Multiple Computer Systems

Job description

Description

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will leverage your mortgage background—whether as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional—to make a positive impact and expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work

• Benefits starting on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans

• Immediate and ongoing training to support your success

• Discounted Leidos stock purchase and other employee discounts

• Opportunities for company-wide career mobility

• Company-sponsored Public Trust eligibility upon hire

• Voluntary overtime may be available based on business needs

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per year

• 11 paid holidays annually

Mortgage Origination opportunities:

• Full-time (30 - 40 hours per week)

• Working hours: 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)

As a Mortgage Origination Customer Service Representative, your responsibilities include:

• Providing excellent customer service via calls and emails regarding FHA guidelines and procedures

• Utilizing your mortgage industry knowledge to find answers in a knowledge database

• Following standard operating procedures across topics, systems, and contact channels

• Documenting all contacts in a database

• Staying updated on FHA mortgage processes and procedures

To succeed as a Mortgage Origination Customer Service Representative, you should have:

• Proficiency in navigating multiple computer systems and search tools

• Excellent time management and dependability

• Strong written and verbal communication skills, including telephone etiquette

• Keyboarding speed of at least 40 words per minute

Required qualifications:

• High School diploma or GED

• FHA knowledge/background

• At least 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)

• At least 1 year of contact center or telephone customer service experience

• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

Preferred qualifications:

• Experience in Contact Center (Omnichannel)

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. We believe in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**Pay for this position ranges from $20 to $22 per hour.**

This position is covered under the Service Contract Act, subject to minimum wage and benefits requirements. Leidos will ensure compliance with all provisions through wages and benefits.

HUDFHA

Original Posting:

April 16, 2025

While subject to change based on business needs, Leidos anticipates this job opening will remain for at least 3 days, closing no earlier than 3 days after the posting date.

Pay Range:

Pay Range -

The Leidos pay range is a general guideline and not a guarantee of salary. Factors such as responsibilities, education, experience, skills, internal equity, market data, bargaining agreements, or legal requirements may influence actual compensation.