Account Service Representative (Indianapolis, Indiana)

Sonic Healthcare USA; Indiana (PA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Account Service Representative to enhance client relationships and provide exceptional service. This role involves direct communication with physician clients, ensuring their needs are met through effective training and support. You will play a critical role in maintaining service efficiency and troubleshooting issues, all while fostering a positive and collaborative environment. If you're a self-motivated individual with a passion for customer care in the healthcare sector, this opportunity is perfect for you. Join a team committed to diversity and inclusion, and make a significant impact in a rewarding position.

Qualifications

• Preferred college degree in Business Management or Marketing.
• Experience in client service management in the medical field preferred.

Responsibilities

• Provide face-to-face services and training to assigned accounts.
• Maintain efficient service schedules and support sales with client startups.

Skills

Professionalism

Interpersonal Skills

Organizational Skills

Time Management

Problem-Solving Skills

Computer Literacy

Self-Motivation

Education

College Degree in Business Management

College Degree in Marketing

Job description

Account Service Representative (Indianapolis, Indiana)

Join us at Sonic Healthcare USA as an Account Service Representative (Indianapolis, Indiana).

Position: Account Service Representative (ASR) - Indianapolis, IN

Position Summary: The ASR acts as a liaison between Sunrise Medical Laboratories and physician clients, providing customer care, on-call support, and office staff training. It involves face-to-face communication with clients and lab departments. The role is account-specific and commission-eligible.

Responsibilities include:

• Providing face-to-face services to assigned accounts, including customer service and training
• Maintaining an efficient service schedule
• Supporting sales with client account start-ups
• Setting up test profiles frequently used by clients
• Conducting office site surveys
• Organizing and maintaining computer systems
• Troubleshooting and resolving issues
• Following up on problem situations promptly
• Communicating with departments for problem resolution
• Processing paperwork for client servicing and account setup
• Maintaining ongoing communication with clients to foster relationships and address concerns

Qualifications:

• College degree in Business Management or Marketing preferred
• Valid IN driver’s license
• Previous client service management experience in the medical field (preferred)

Skills:

• Professionalism and strong interpersonal skills
• Organizational and time management skills
• Ability to multitask and handle high workload
• Problem-solving skills
• Positive attitude and team orientation
• Computer literacy
• Self-motivated and focused on self-development

Work Details: 40 hours/week, 1st shift, full-time, in the sales category within the healthcare industry.

Sonic Healthcare USA is an equal opportunity employer committed to diversity and inclusion.