Mortgage Servicing: Client Engagement Specialist

Carrington Mortgage Services, LLC; Phoenix (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare plans

401(k) matching

Employee discounts

Custom training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a Client Engagement Specialist to manage inbound and outbound homeowner communications with a professional, efficient approach. The role may rotate between Client Engagement and Collections to support delinquent accounts and ensure homeowner satisfaction.

Requirements include high school diploma or GED and 1–2 years of call center experience, with a focus on collaboration across teams.

Qualifications

• Previous mortgage servicing experience.
• 1-2 years of call center experience.
• Minimum education requirement: High school diploma or GED equivalent required
• Ability to collaborate with other business areas and team members.

Responsibilities

• Research and resolve homeowner issues using our internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information and other sources.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments or set up repayment plans for delinquent accounts and update records when the loan is current.
• Other duties as assigned

Skills

Mortgage servicing experience

Call center experience

Collaboration

Education

High school diploma or GED

Job description

Carrington Mortgage Services is seeking a Client Engagement Specialist to manage inbound and outbound homeowner communications with a professional, efficient approach. The role may rotate between Client Engagement and Collections to support delinquent accounts and ensure homeowner satisfaction.

Requirements include high school diploma or GED and 1–2 years of call center experience, with a focus on collaboration across teams.