Mortgage Servicing Clerk — Detail‑Driven Admin and Claims

11th Hour Service; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free company paid parking!

Job summary

The Mortgage Loan Servicing Clerk at 11th Hour Service supports the Rural & Housing Loan Servicing team by performing administrative, operational, and customer service functions related to loan servicing, insurance tracking, loss claims, and account research. The ideal candidate is detail-oriented, organized, and capable of handling high volumes of data entry, research, and customer communication.

Free company paid parking!

Qualifications

• Strong data entry and documentation skills with a high level of accuracy.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and comfortable learning new systems.

Responsibilities

• Procure information from insurance companies and maintain insurance records.
• Process loan servicing tasks including posting payments and payoffs in LoanServ.
• Update insurance info and issue payments to insurance companies as needed.
• Prepare UPS labels and coordinate overnight mailings.
• Work and import correspondence into the Electronic Customer File.
• Prepare and document global system notes in LoanServ and Sagent.
• Prepare payoff quotes and support payoff processing.
• Research loan accounts and provide resolutions and updates to management and customers.

Skills

Data entry

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

LoanServ

Sagent

Microsoft Office

Imaging workflow

Job description

The Mortgage Loan Servicing Clerk at 11th Hour Service supports the Rural & Housing Loan Servicing team by performing administrative, operational, and customer service functions related to loan servicing, insurance tracking, loss claims, and account research. The ideal candidate is detail-oriented, organized, and capable of handling high volumes of data entry, research, and customer communication.

Free company paid parking!