Mortgage Servicing Associate

FinanceInfos; Annapolis (MD); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Community involvement

Employee Stock Purchase Plan

Generous PTO & sick time

Growth opportunities

Paid parental leave

Training programs

Job summary

Shore United Bank seeks a Mortgage Servicing Associate to handle daily mortgage servicing tasks, ensuring accurate loan accounting and compliance with policy and regulatory requirements. You will review loan maintenance, board secondary market loans, and deliver reliable customer service to bank personnel and customers.

Ideal candidates have 1 year in banking or mortgage servicing, and a High School Diploma or GED.

Qualifications

• 1 year of experience in banking or mortgage servicing.
• High School Diploma or GED required.
• Knowledge of mortgage processes.

Responsibilities

• Communicate and document loan payoffs to external and internal requests.
• Complete mortgage verifications upon receipt.
• Cooperate with and support compliance with internal policies and regulatory requirements (CRA, BSA, EEO, etc).
• Ensure prompt delivery of loan servicing to bank personnel and compliance.
• Oversee sub servicing’s methods including boarding of secondary market loans and monitoring reports.
• Participate in required training sessions including BSA/AML policies and procedures.
• Process and reconcile daily payments received for secondary market loans.
• Review loan maintenance and source documents; investigate and resolve discrepancies.

Skills

Communication

Mortgage processes

Problem solving

Data entry

Attention to detail

Education

High School Diploma or GED

Job description

Job Highlights

• Title Mortgage Servicing Associate
• Type Full Time
• Experience 1 Year
• Function Executive
• Location Annapolis, MI, United States
• Company Shore United Bank

Company Profile

Shore United Bank offers personal and business banking, loans, mortgages, digital banking, and financial services tailored to community needs.

Job Profile

The bank is looking for a Mortgage Servicing Associate who will be responsible for executing daily functions of the Mortgage Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements

Primarily review of loan maintenance and required source documents

Complete documented quality control processes to ensure the accuracy of loans serviced by our Secondary Market vendor

Deliver reliable customer service; maintain and review loan reports; and communicate with appropriate personnel.

Education Level

• High School Diploma or GED equivalent

Work Experience

• 1 year of experience in banking or mortgage servicing (required)

Duties/Responsibilities

• Communicate and document loan payoffs to external and internal requests.
• Complete mortgage verifications upon receipt.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness, and the Company’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and compliance.
• Oversee sub servicing’s methods to include, but not limited to, ensuring secondary market loans are boarded accurately, monitoring of reports, and general oversight.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
• Process and reconcile daily payments received for secondary market loans.
• Review loan maintenance and required source documents. Investigate and resolve discrepancies as needed regarding loan maintenance.

Skills/Knowledge/Abilities

• Excellent communication skills
• Knowledge of mortgage processes
• Problem-solving and multitasking abilities
• Proficiency in data entry systems
• Strong attention to detail

Working Conditions

• Attention to detail required
• Fast-paced, deadline-driven tasks
• Office-based or hybrid work environment
• Regular computer and phone use
• Standard weekday hours, occasional overtime

Benefits/Perks

• 401 (k) savings plan with up to a 4% company match
• Community involvement opportunities
• Employee Stock Purchase Plan
• Generous paid time off and paid sick time
• Opportunity for growth and advancement
• Paid parental leave
• Paid training program and continuous training sessions

Employer’s Statement

Shore United Bank is an Equal Opportunity Employer.