Mortgage Loan Assistant

FinanceInfos; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefit plans

Job summary

Chesapeake Bank is seeking a Mortgage Loan Assistant in Richmond, VA to support the Mortgage Loan Officer. You will receive loan applications, interview customers, and begin the loan process while counseling borrowers who do not qualify for a loan.

The role requires a High School Diploma and 6 months to 1 year in an office setting, with 1 year in a related mortgage support role. Training will be provided and NMLS licensing may be pursued.

Qualifications

• Understanding of mortgage loan products (Conventional, FHA, VA, USDA, Jumbo).
• Proficiency with spreadsheets and word processing (Excel, Word).
• Knowledge of financial institution products and services.

Responsibilities

• Keying loans into the mortgage system and uploading files to MLOPS.
• Attend mandatory training and classes offered by the institution.
• Collect documents from borrowers to complete the application package.
• Cross-market bank products and services as appropriate.
• Assist with delinquent loan collections and HELOC/Bank ARM closings as needed.
• Support Loan Officer with reports, pipeline management, and borrower follow-ups.
• Adhere to compliance culture and risk management processes.
• Use office equipment for data input and credit reports.

Skills

Mortgage products

Excel

Financial products

Education

High School Diploma

Job description

Job Highlights

• Title Mortgage Loan Assistant
• Type Full Time
• Experience 6-12 Months
• Function Loans
• Location Richmond, VA, United States
• Company Chesapeake Bank

Company Profile

Chesapeake Bank offers personalized banking services including loans, mortgages, and business solutions. They focus on community-centered financial support with modern digital tools.

Job Profile

The bank is hiring a Mortgage Loan Assistant who will assist the Mortgage Loan Officer by receiving loan applications and interviewing customers to initiate the loan application and approval process.

Counsel borrowers who do not qualify for a loan.

Education Level

• High School Diploma or equivalent

Work Experience

• 6 months to 1 year of experience in an office environment
• 1 year of experience working as a mortgage loan assistant, loan processor, or equivalent
• Successful completion of an in-house training program (if applicable) or an approved outside training program.

License/Certification

• Obtain Nationwide Mortgage Licensing System (NMLS) licensing

Duties/Responsibilities

• Assists with keying loans into the mortgage system and uploading files to MLOPS.
• Attends mandatory training and classes offered by the financial institution.
• Collects necessary documentation from borrowers to complete the application package.
• Cross-market financial institution products and services as appropriate.
• Handles the collection of delinquent loans.
• Handles HELOC or Bank ARM closings in or out of the branch if needed.
• Identifies the need for, orders, and executes changes in terms of agreements and various servicing of loan customers. Performs a variety of clerical duties requiring knowledge of departmental procedures.
• Assists the Loan Officer, including typing reports and forms, pipeline management, and following up with borrowers for necessary documentation.
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.
• Uses office computers for data input and other activities, and orders credit reports.
• Assists other departments temporarily as needed during peak hours.

Skills/Knowledge/Abilities

• General understanding of mortgage loan products (Conventional, FHA, VA, USDA, Jumbo)
• Good understanding of computer spreadsheet and word processing programs, i.e., Microsoft product suite, Excel, Word, etc.
• Good understanding of financial institution products and services

Working Conditions

• Collaborates with loan officers and clients
• Handles detailed paperwork
• Regular weekday hours
• Uses phones and computers often
• Works in an office environment

Benefits/Perks

• The bank offers competitive benefit plans.

Employer’s Statement

Chesapeake Bank is an Equal Opportunity Employer.