Mortgage Sales Intern: Hands-On Loan Support & Mentorship

Consumers Credit Union; Kalamazoo (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Consumers Credit Union is seeking a Mortgage Sales Intern to gain hands-on experience at our Kalamazoo office. You will assist underwriting, prepare pre-approvals, and learn the mortgage application process from start to finish.

The role emphasizes confidentiality, strong communication, and a servant-leader mindset, with opportunities to shadow professionals and earn college credit. Internship offers exposure to real-world mortgage workflows and teamwork.

Qualifications

• College junior or equivalent.
• Excellent written and verbal communication skills.
• Interest in learning about mortgage operations and processes.
• Ability to maintain confidentiality when handling sensitive information.
• Technology Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications.
• Detail-Oriented Efficiency – Fast-paced work ethic while maintaining strong attention to detail and organization.
• People-Focused – Natural ability to connect with others and thrive in collaborative environments.

Responsibilities

• Act as a junior Loan Officer Assistant (LOA) or reliever during high-volume periods.
• Prepare pre-approval documentation for potential borrowers.
• Submit completed files to underwriting.
• Follow up on homeowner’s insurance (HOI) requirements.
• Conduct BSA property lookups and verification.
• Estimate property taxes for loan applications.
• Review and file documents from FastApp/unassigned queues.
• Pull and organize bank and mortgage statements.
• Support loan officers experiencing higher than normal volume to prevent production lulls.
• Assist with administrative tasks to help maintain workflow efficiency.
• Learn the mortgage application process from start to finish.
• Shadow experienced mortgage professionals.

Skills

College junior

Excellent communication

Mortgage operations interest

Confidentiality

Tech proficiency

Detail-oriented

People-focused

Education

College junior or equivalent

Job description

Consumers Credit Union is seeking a Mortgage Sales Intern to gain hands-on experience at our Kalamazoo office. You will assist underwriting, prepare pre-approvals, and learn the mortgage application process from start to finish.

The role emphasizes confidentiality, strong communication, and a servant-leader mindset, with opportunities to shadow professionals and earn college credit. Internship offers exposure to real-world mortgage workflows and teamwork.