Mortgage Quality Control Manager – Risk & Compliance

Baker Tilly US; New Castle (PA); On-site; USD 97,000 - 221,000; Full time

Job summary

Baker Tilly US is seeking a Quality Control Manager for its Mortgage Risk Services team in the United States. The role focuses on in-depth QC across FNMA, FHLMC, FHA/VA, and USDA, including pre/post-close reviews and risk assessment.

You will train staff, manage audits, and drive process improvements with a strong emphasis on compliance and accuracy. The ideal candidate has 5+ years in mortgage credit underwriting or QC auditing, 5 years of management experience, and proven MS Office

Qualifications

• Bachelor's degree required.
• Must have 5 years Mortgage Credit Underwriting or Post-Closing QC auditor experience.
• Must have 5 years' Management experience.
• Self-motivation, detail orientation and organizational skills.
• Proficient PC skills in MS Office.
• Ability to develop spreadsheets and other departmentally required documents utilizing MS Excel/Word.
• Ability to work on cross-functional teams.
• High attention to detail.
• Strong technical skills with the ability to analyze and troubleshoot issues.
• Strong analytical skills required with a high degree of accuracy.
• Solid communication skills, both verbal and written.

Responsibilities

• Manage and train quality control staff members.
• Manage and support the pre-funding and post-closing quality control and due diligence functions.
• Develop and manage the Quality Assurance reviews for all auditors for Post-closing and Pre-funding.
• Recommend quality and general operational improvements based on review of findings and auditor scorecards.
• Will prioritize job/staff responsibilities, provide assignments, meet required deadlines, and develop project plans and/or schedules.
• Frequently monitor regulatory changes and updates and keep staff informed with this information.
• To assure confidential information and private customer information is secure.
• Responsible for reviewing a high volume of loan activity and must maintain a high level of detail and accuracy during review process.
• Recognize and relay irregularities and concerns to appropriate management staff.
• Subject Matter Expert to internal/external staff as well as customers in reference to underwriting and compliance in relation to credit risk.
• Provide input on processes, procedures, and/or new approaches.
• Must be able to work effectively, interact, and multi-task professionally with clients and employees and ensure high quality customer service internally and externally.
• Resolve customer concerns and issues related to our work product.
• Determine Quality-Control trends and issues and implement as required.
• Coach others on Quality-Control issues, problems and/or questions.
• In depth understanding of both State and Federal Compliance regulations
• Regularly exercising discretion and independent judgment on critical business‑matters that have a significant financial impact
• Prepares and/or updates quality control/quality assurance procedures and manuals that establish, in writing, the quality control standard methods and procedures for specific lending functions of the organization.
• Identify and document when company standards, or any regulations, have not been followed and ensure that the loan files delivered within the required time frame are complete and accurate.
• Position will directly supervise Quality Control Auditors and the output from those areas i.e. reports, audit selection, customer rebuttals, report preparation, and pre-report delivery.
• Other Duties assigned by Director of Quality Control

Skills

Mortgage underwriting

Quality control management

MS Office

Analytical skills

Attention to detail

Education

Bachelor's degree

Tools

MS Excel/Word

Job description

Baker Tilly US is seeking a Quality Control Manager for its Mortgage Risk Services team in the United States. The role focuses on in-depth QC across FNMA, FHLMC, FHA/VA, and USDA, including pre/post-close reviews and risk assessment.

You will train staff, manage audits, and drive process improvements with a strong emphasis on compliance and accuracy. The ideal candidate has 5+ years in mortgage credit underwriting or QC auditing, 5 years of management experience, and proven MS Office