Mortgage Post Closer / Shipper

The Fidelity Bank; Cary (NC); On-site; USD 45,000 - 63,000; Full time

Job summary

The Mortgage Post Closer at Fidelity Bank performs quality reviews on all loans and ensures documentation compliance and accuracy. They input loan data for transfer to Investors and submit files to the purchasing Investor promptly according to guidelines.

They will communicate with Investors, clear post-closing conditions, and update notes in the Loan Origination System. This role supports timely delivery to avoid penalties and ensures accuracy throughout the closing process.

Qualifications

• High School Diploma plus 2 years Mortgage Post Closing/Processing/Underwriting/Closing experience or equivalent.
• Strong time management, with ability to prioritize and multitask.
• Excellent verbal and written communication skills; detail oriented.

Responsibilities

• Receive, perform quality review, and electronically stack and scan files to investor specifications.
• Daily reconcile investor exception reports and determine required documentation to clear conditions.
• Identify missing documentation and contact appropriate parties to obtain corrected information.
• Communicate with investors to clarify requirements and obtain waivers when needed.
• Update Loan Origination System notes based on investor suspense reports.
• Review and obtain purchase advice for the accounting department.

Skills

Time management

Organization

Communication

Analytical skills

Pressure handling

Education

High School Diploma

Tools

Encompass

Job description

Why Fidelity Bank?

Fidelity Bank is a community bank built on values. Our mission has been in place for over 100 years, guiding us to do what's best for our customers and to build lifelong relationships. This includes being an independent, sound, and profitable bank that businesses and families come to first - and bank with for life. Right By You is our motto. It is more than our tagline. It represents our commitment to putting the well-being of our customers and employees first. Our entire team is dedicated to standing right by you. We achieve this by investing in our people, technology, and products to build long-term value and offer financial services that align with our customers' objectives.

Summary

The Mortgage Post Closer is responsible for performing a quality review on all loans and reviewing documentation for compliance, completeness, and accuracy. They input loan data for the transfer of information to Investors and will submit files to the purchasing Investor in a timely manner as per their guidelines. They are responsible for corresponding with the Investor, reviewing, and clearing post-closing conditions in accordance with company and investor policies and requirements.

Principal Accountabilities

Description

• Responsible for the receipt, quality review, electronic stacking and scanning of files to investor specifications.
• Daily reconciliation of investor exception reports. Reviewing deficiency conditions and determining what documentation will be required to clear the condition. Obtains and uploads conditions to investor website for loan purchase.
• Locating the missing documentation, and/or determining the appropriate party (borrower, Client Coordinator, Closer, Underwriter, Title Agent Employee, Builder Employee, Insurance Agent, etc.) and contacting them to obtain the missing or corrected documentation.
• Communicating with investors to clarify information required and/or obtain waiver of erroneous conditions.
• Update notes daily in the Loan Origination System based on Investor suspense reports.
• Reviews and obtains purchase advice for the accounting department.
• Prioritize workload based on rate lock expiration and delivery deadlines and communicate any problems requiring management intervention to avoid monetary penalties.
• Transfer MERS and review daily MERS report.
• FHA / VA / USDA get file insured with appropriate agency.
• Perform various additional tasks as assigned by Management that may not be specifically listed in this position description.

Basic Qualifications

High School Diploma with 2 years Mortgage Post Closing, Processing, Underwriting, or Closing experience or an equivalent combination of education and experience.

Additional Qualifications

• Strong time management skills, including ability to accurately prioritize tasks and handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and in a fast-paced environment.

Preferred Qualifications

Experience with Encompass preferred.

Affirmative Action/Equal Opportunity Employer