Mortgage Origination - Manager, Mortgage Lending

Landmark Credit Union; Appleton (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Landmark Credit Union in Wisconsin seeks a Mortgage Loan Officer Supervisor to lead a team of loan officers, provide coaching, and drive results across the mortgage lifecycle.

You will manage pipelines from origination to closing, ensure compliance with loan policies, and partner with realtors and builders to grow business for Landmark. This role reports to the SVP, Mortgage Services and requires a Bachelor's degree with extensive mortgage lending experience.

Qualifications

• Bachelor’s degree in business or related field is required.
• Minimum five years of mortgage lending production experience.
• Thorough understanding of all mortgage products.
• Proven ability to lead, train staff and coach lenders.
• Excellent verbal and written communication, problem solving, and organization.
• Familiarity with loan origination systems and NMLS registration.

Responsibilities

• Lead a team of Mortgage Loan Officers including hiring, training, performance management and coaching.
• Serve as reference and information source for Mortgage Loan Officers and Landmark partners.
• Build relationships with realtors, builders and other centers of influence in the local community.
• Manage pipelines for all originated loans from origination through closing.
• Cross-sell Landmark’s other products and services.
• Represent Landmark Credit Union in the community and participate in meetings.
• Handle member problems and escalations as needed.
• Keep up-to-date on Landmark’s loan products and underwriting guidelines.

Skills

Leadership

Coaching

Verbal communication

Written communication

Problem solving

Organizational skills

Independent work

Education

Bachelor’s degree in business or related field

Tools

Loan Origination Systems

NMLS registration

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

This position reports to the SVP, Mortgage Services. Provides members with competitive mortgage loan products and the highest quality service. Serves as the point of contact for new and existing members throughout the lifecycle of the mortgage process. Supports and actively participates in community seminars and networking events. Responsible for leading a team of Mortgage Loan Officers in achieving business goals by coaching, development and training.

Requirements

• Bachelor’s degree in business or related field and a minimum five years of successful mortgage lending production experience in a financial institution. Equivalent combination of education and experience is accepted.
• Thorough understanding of all types of mortgage products.
• Demonstrated experience handling member escalations.
• Proven ability to lead others, train new staff and provide technical and sales coaching to other lenders.
• Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Thorough understanding of loan origination systems.
• National Mortgage Licensing System registration (NMLS#).
• Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and job-related state and federal laws and regulations.

Principal Accountabilities

• Leads a team of Mortgage Loan Officers including hiring, training, performance management and coaching and development.
• Serves as a reference and information source for Mortgage Loan Officers and Landmark partners. Assists in training and mentoring new and less experienced staff.
• Builds relationships with realtors, builders and other centers of influence within the local community.
• Manages pipelines for all originated loans, from origination through closing.
• Manages Loan Officer pipelines to ensure loans are moving within allotted timeframes.
• Takes mortgage loan applications, provides required disclosures to applicants, obtains credit reports and completes/submits necessary paperwork to Mortgage Underwriters.
• Cross sells Landmark’s other products and services.
• Represents Landmark Credit Union in the community by becoming actively involved in appropriate community activities.
• Attends and participates in all Mortgage Loan Officer meetings.
• Handles member problems and escalations as needed.
• Keeps up-to-date on Landmark’s loan products, processing procedures and underwriting guidelines.
• Performs other duties as assigned.

EEO/Veterans/Disabled