Mortgage Operations Specialist II

PENNYMAC; Virginia Colony (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Wellness programs

Retirement benefits

Philanthropy programs

Job summary

The Core Non-Default Specialist at PENNYMAC will be responsible for timely processing within the department, including disbursements, escrow analysis, ARM adjustments, credit corrections and reporting to meet SLA requirements.

You will analyze consumer accounts, respond to inquiries, and drive results within defined processes while assisting with policy creation, compliance, and escalations. This role emphasizes accuracy, regulatory awareness, and collaboration across teams.

Qualifications

• Associate’s degree or equivalent work experience.
• 3+ years of relevant work experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Must have strong business mathematical skills.
• Financial Services and, if possible, mortgage industry experience preferred.

Responsibilities

• Process job functions in accordance with established (Service Level Agreement) SLA
• Research and analyze consumer accounts in order to respond to inquiries
• Utilize expertise to drive results within the established framework of defined processes to resolve complex requests
• Assist with creation of policies and procedures and compliance
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Skills

3+ years of relevant work experience

Strong business mathematical skills

Financial Services experience

Mortgage industry experience (pref)

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

The Core Non-Default Specialist at PENNYMAC will be responsible for timely processing within the department, including disbursements, escrow analysis, ARM adjustments, credit corrections and reporting to meet SLA requirements.

You will analyze consumer accounts, respond to inquiries, and drive results within defined processes while assisting with policy creation, compliance, and escalations. This role emphasizes accuracy, regulatory awareness, and collaboration across teams.