Special Loans Specialist II

PENNYMAC; Virginia Colony (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Wellness programs

Retirement benefits

Philanthropy programs

Job summary

The Core Non-Default Specialist at PENNYMAC will be responsible for timely processing within the department, including disbursements, escrow analysis, ARM adjustments, credit corrections and reporting to meet SLA requirements.

You will analyze consumer accounts, respond to inquiries, and drive results within defined processes while assisting with policy creation, compliance, and escalations. This role emphasizes accuracy, regulatory awareness, and collaboration across teams.

Qualifications

• Associate’s degree or equivalent work experience.
• 3+ years of relevant work experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Must have strong business mathematical skills.
• Financial Services and, if possible, mortgage industry experience preferred.

Responsibilities

• Process job functions in accordance with established (Service Level Agreement) SLA
• Research and analyze consumer accounts in order to respond to inquiries
• Utilize expertise to drive results within the established framework of defined processes to resolve complex requests
• Assist with creation of policies and procedures and compliance
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Skills

3+ years of relevant work experience

Strong business mathematical skills

Financial Services experience

Mortgage industry experience (pref)

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Core Non-Default Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. As the Specialist, you will handle specialized regulatory or investor requirements as well as manage internal escalations.

The Core Non-Default Specialist will:

• Process job functions in accordance with established (Service Level Agreement) SLA
• Research and analyze consumer accounts in order to respond to inquiries
• Utilize expertise to drive results within the established framework of defined processes to resolve complex requests
• Assist with creation of policies and procedures and compliance
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

• Associate’s degree or equivalent work experience
• 3+ years of relevant work experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Must have strong business mathematical skills
• Financial Services and, if possible, mortgage industry experience preferred

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering a equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short‑term goals for tomorrow, or planning for long‑term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$39,000 - $55,000

Work Model

OFFICE