Mortgage Operations Associate

Primary Residential Mortgage; Salt Lake City (UT); On-site; USD 38,000 - 54,000; Full time

Job summary

Primary Residential Mortgage in Salt Lake City is seeking an organized, detail-oriented operations professional to support mortgage processes and cross‑functional teams.

You will assist with workflow management, loan file movement, document review, and timely communications across departments, while learning mortgage terminology and systems to uphold service levels and departmental productivity.

This role emphasizes reliability, initiative, and collaboration within a fast-paced office environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail.
• Self-motivated and able to work independently.
• Eagerness to learn and grow within the mortgage industry.
• Adaptability in a fast-paced environment.
• Team-oriented with a positive attitude.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Assist internal teams with workflow management, loan file movement, document review, and operational support tasks
• Maintain accuracy and attention to detail while managing multiple priorities and deadlines
• Communicate effectively and professionally with team members and internal departments
• Respond to requests, emails, and operational tasks in a timely manner
• Take initiative to learn systems, processes, and mortgage terminology
• Adapt to changing business needs and support teams where needed
• Ask questions, seek guidance, and actively participate in training and development opportunities
• Work independently while maintaining collaboration with leadership and peers
• Maintain organization and efficiency in a high-volume environment
• Support operational goals, service level expectations, and departmental productivity standards
• Demonstrate professionalism, accountability, and a strong work ethic daily

Skills

Communication

Multi-tasking

Organization

Independent work

Learning mindset

Adaptability

Positive attitude

Problem-solving

Questioning

Microsoft Office

Tools

Microsoft Office

Job description

Learn and support various operational functions within the mortgage process.

• Assist internal teams with workflow management, loan file movement, document review, and operational support tasks
• Maintain accuracy and attention to detail while managing multiple priorities and deadlines
• Communicate effectively and professionally with team members and internal departments
• Respond to requests, emails, and operational tasks in a timely manner
• Take initiative to learn systems, processes, and mortgage terminology
• Adapt to changing business needs and support teams where needed
• Ask questions, seek guidance, and actively participate in training and development opportunities
• Work independently while maintaining collaboration with leadership and peers
• Maintain organization and efficiency in a high-volume environment
• Support operational goals, service level expectations, and departmental productivity standards
• Demonstrate professionalism, accountability, and a strong work ethic daily

Qualifications

• Strong communication and interpersonal skills
• Ability to multi-task and manage competing priorities
• Strong organizational skills and attention to detail
• Self-motivated with the ability to work independently
• Eagerness to learn and grow within the mortgage industry
• Ability to adapt quickly in a fast-paced environment
• Positive attitude and team-oriented mindset
• Strong problem-solving and critical thinking skills
• Ability to ask questions and seek clarification when needed
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)

Supervisory Responsibilities

This position has no supervisory responsibilities

Preferences

• Previous office, customer service, operations, or administrative experience preferred
• Mortgage industry experience is a plus but not required

Company Conformance Statements

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.