Mortgage Operations Specialist

dominionfinancialservices; Baltimore (MD); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Job summary

Dominion Financial Services seeks a Mortgage Operations Specialist to join the Post-Closing Team. You will manage post-closing tasks, ensure compliance, and coordinate with title companies, attorneys, and lenders to complete loan packages accurately.

Ideal candidates have 2+ years in mortgage operations, familiarity with real estate docs, and strong organization. The role emphasizes AI-assisted tools and structured processes within a collaborative environment.

Qualifications

• 2+ years in mortgage operations, loan processing, closing, post-closing, title, loan servicing, or related fields.
• Familiarity with mortgage and real estate documentation.
• Strong organizational and follow-up abilities.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Excel and Outlook; experience with Salesforce or similar systems preferred.
• Willingness to learn new systems and AI-assisted tools.

Responsibilities

• Track, review, and clear post-closing exceptions.
• Contact title companies, attorneys, and partners to obtain trailing documents.
• Log received documents in Salesforce and All Loans File (ALF).
• Organize documents within the loan filing system.
• Prepare and record assignments of mortgage.
• Deliver loan packages and documentation to custodians.
• Upload loan information for secondary-market buyers and warehouse lenders.
• Review files for completeness and compliance.
• Collaborate with Loan Processing to resolve issues.
• Maintain professional communication with internal/external teams.
• Identify workflow improvements to boost accuracy and turnaround times.
• Leverage AI tools to enhance efficiency and communication.

Skills

Attention to detail

Organizational skills

Written & verbal communication

Multitasking & prioritization

AI literacy / willingness to learn AI

Tools

Microsoft Office (Outlook, Excel)

Salesforce

Job description

Who We Are:

Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Mortgage Operations Specialist to join our expanding Post-Closing Team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

Our Company's Core Values:

• Integrity
• Accountable & Dependable
• Team Centric
• System & Process Oriented
• Service Ethic
• Organized Efficiency - Risk Management & Compliance

Your Impact:

• Play a key role in ensuring loan files are completed with accuracy and efficiency, upholding compliance standards while enhancing client satisfaction
• Help drive the seamless completion of transactions while safeguarding the integrity and reputation of DFS’s lending operations

In This Role You Will:

• Track, review, and clear post-closing exceptions
• Contact title companies, attorneys, and other external partners to obtain outstanding trailing documents
• Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
• Save and organize documents within the company’s loan filing system
• Prepare and record assignments of mortgage
• Deliver loan packages and required documentation to custodians
• Upload loan information and documentation for secondary-market buyers and warehouse lenders
• Review files for completeness and compliance with internal and external requirements
• Partner with the Loan Processing team to resolve documentation or compliance issues
• Maintain clear and professional communication with internal teams and external partners
• Identify opportunities to improve workflows, accuracy, and turnaround times
• Use company-provided technology, including AI-assisted tools, to improve efficiency and communication

Requirements:

• Two or more years of experience in mortgage operations, loan processing, closing, post-closing, title, loan servicing, banking operations, or a related field
• Familiarity with mortgage and real estate documentation
• Strong attention to detail and the ability to identify missing or inaccurate informationli>
• Excellent organizational and follow-up skills
• Ability to manage multiple files, deadlines, and priorities
• Professional written and verbal communication skills
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Experience with Salesforce or another loan or customer management system is preferred
• Willingness to learn new systems, processes, and AI-assisted tools
• Dependable, team-oriented, and comfortable working in a structured, process-driven environment

AI-Enabled Workplace

Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

While At Dominion You Will Enjoy

• Company outings & social events
• Virtual events
• Professional development and AI training opportunities
• Access to leading AI tools, including Claude
• Companywide competitions and raffles
• Personal Financial Workshops
• Orioles Season Tickets