Mortgage Operations Manager (Title Commensurate with Experience)

Bankers' Bank; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Bankers' Bank in Madison, Wisconsin, seeks a Mortgage Operations Manager to lead daily mortgage processing, underwriting and closing activities. The role ensures regulatory and investor compliance while driving high-quality customer service for our community banks.

The ideal candidate has 5+ years in residential mortgage operations with prior management experience and an associate degree or equivalent. This position supports strategic initiatives and staff development in a growing financial

Qualifications

• Five or more years of residential mortgage underwriting, mortgage operations, secondary market lending, or other related mortgage experience, including prior management or supervisory experience.
• Ideal candidate will possess an associate degree in accounting, finance, business or other related field or an equivalent combination of education and experience performing the functions of the job.

Responsibilities

• Lead day-to-day Mortgage Operations including processing, underwriting and closing.
• Direct communication with correspondent banks to ensure timely transactions.
• Partner with audit, compliance and external regulators/auditors to ensure department compliance.
• Assist in development of systems for implementation of new investors.
• Liaison between investors, correspondent bank, and Bankers' Bank for department issues.
• Assist in the development and implementation of new products including product roll-out and training materials.
• Back-up to other areas within the Mortgage department and other duties as assigned.

Skills

Leadership

Budgeting

Training & Development

Compliance

Underwriting

Customer Service

Supervisory Experience

Education

Associate degree

Job description

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets dedicated to supporting community banks for more than 45 years. We deliver a full suite of correspondent banking and financial solutions, including leasing, commercial lending, bank holding company financing, payments, mortgage, investment and risk management services. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Columbus, OH and Indianapolis, IN.

We are seeking a service-oriented Mortgage Operations Manager (Title Commensurate with Experience) to lead day-to-day operations of the Mortgage department, including loan processing, underwriting, and closing activities. This position provides operational leadership, ensures compliance with regulatory and investor requirements, and drives initiatives that support efficient, high-quality customer service to our community banks. This role serves as a key resource for underwriting expertise, policy development, and risk management while fostering operational excellence and service.

Leadership & Management (%)

• Provide leadership for the Mortgage Operations team including processing, underwriting and closing
• Develop innovative strategies to enhance performance of staff
• Produces and monitors an annual budget
• Ensures area has proper staffing, efficiencies and customer service satisfaction
• Provide training and cross-training for all positions under supervision
• Establish individual goals for staff to ensure overall department success
• Contributes to the strategic plan
• Executes department-related bank policies
• Direct supervision of staff through the entire employment lifecycle

Mortgage Operations (%)

• Manage all aspects of daily underwriting functions
• Direct communication with correspondent banks to ensure smooth, timely and efficient transactions
• Partner with audit, compliance and external regulators/auditors to ensure department compliance
• Assist in development of systems for implementation of new investors
• Liaison between investors, correspondent bank, and Bankers' Bank for related department issues
• Assist in the development and implementation of new products including product roll-out and corresponding bulletins and training materials

Administrative & Customer Service (%)

• Assist as back-up to other areas within the Mortgage department and all other duties as assigned.

Ideal candidate will possess an associate degree in accounting, finance, business or other related field or an equivalent combination of education and experience to perform the functions of the job. Five or more years of residential mortgage underwriting, mortgage operations, secondary market lending, or other related mortgage experience, including prior management or supervisory experience. Demonstrated experience leading, supervising, coaching, and developing employees, preferably within a mortgage lending or financial services environment.