Mortgage Operations Leader: Process Improvement & Compliance

APG Federal Credit Union; Bel Air (MD); On-site; USD 91,600 - 155,600; Full time

Benefits offered by this job

Medical & dental

Vision

401(k)

Life Insurance

Disability Insurance

Holidays & leave

Job summary

APG Federal Credit Union in Bel Air, MD seeks a Manager of Mortgage Operations to lead processing, underwriting, closing, funding, post-closing and secondary market delivery. You will focus on building high-performing teams and delivering a superior member experience.

The role emphasizes developing staff capabilities, managing investor relationships, ensuring regulatory compliance, and driving continuous process improvements to optimize operational efficiency.

Qualifications

• Bachelor’s degree in business administration, finance, management, or related field preferred.
• At least seven years mortgage lending experience with three+ years in leadership.
• Comprehensive knowledge of mortgage operations, underwriting, processing, secondary market requirements.

Responsibilities

• Lead day-to-day mortgage operations including processing, underwriting, closing, funding, and post-closing.
• Develop and maintain operational performance standards, KPIs, and service level expectations.
• Recruit, train, develop, and mentor mortgage operations staff; manage staffing levels, scheduling, and performance reviews.
• Serve as primary escalation point for complex member, vendor, and investor issues; promote accountability and service excellence.
• Coordinate delivery and sale of loans on the secondary market; monitor workflow and quality metrics.
• Maintain mortgage systems, forms, reports, and procedures; manage vendor relationships.

Education

Bachelor’s degree in business administration, Finance, Management, or related field preferred

Job description

APG Federal Credit Union in Bel Air, MD seeks a Manager of Mortgage Operations to lead processing, underwriting, closing, funding, post-closing and secondary market delivery. You will focus on building high-performing teams and delivering a superior member experience.

The role emphasizes developing staff capabilities, managing investor relationships, ensuring regulatory compliance, and driving continuous process improvements to optimize operational efficiency.