Manager, Mortgage Operations

APG Federal Credit Union; Bel Air (MD); On-site; USD 91,600 - 155,600; Full time

Benefits offered by this job

Medical & dental

Vision

401(k)

Life Insurance

Disability Insurance

Holidays & leave

Job summary

APG Federal Credit Union in Bel Air, MD seeks a Manager of Mortgage Operations to lead processing, underwriting, closing, funding, post-closing and secondary market delivery. You will focus on building high-performing teams and delivering a superior member experience.

The role emphasizes developing staff capabilities, managing investor relationships, ensuring regulatory compliance, and driving continuous process improvements to optimize operational efficiency.

Qualifications

• Bachelor’s degree in business administration, finance, management, or related field preferred.
• At least seven years mortgage lending experience with three+ years in leadership.
• Comprehensive knowledge of mortgage operations, underwriting, processing, secondary market requirements.

Responsibilities

• Lead day-to-day mortgage operations including processing, underwriting, closing, funding, and post-closing.
• Develop and maintain operational performance standards, KPIs, and service level expectations.
• Recruit, train, develop, and mentor mortgage operations staff; manage staffing levels, scheduling, and performance reviews.
• Serve as primary escalation point for complex member, vendor, and investor issues; promote accountability and service excellence.
• Coordinate delivery and sale of loans on the secondary market; monitor workflow and quality metrics.
• Maintain mortgage systems, forms, reports, and procedures; manage vendor relationships.

Education

Bachelor’s degree in business administration, Finance, Management, or related field preferred

Job description

## Manager, Mortgage OperationsApplyremote type: Onsitelocations: Bel Air, Marylandtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100134**Where Banking Feels Like Belonging**At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.**Summary**: The Manager, Mortgage Operations provides strategic leadership and direction for all mortgage operations functions, ensuring the effective execution of residential mortgage loan processing, underwriting, closing, funding, post-closing, and secondary market delivery. This role leads and develops operational teams, aligns resources to achieve organizational goals, fosters a culture of accountability and service excellence, and drives operational efficiency while delivering exceptional member experience.This position provides leadership for mortgage operations staff and lending pipelines, cultivates vendor and investor relationships, ensures timely investor loan file delivery, maintains compliance with regulatory and investor requirements, and champions continuous process improvement.**Leadership:*** Manage day-to-day mortgage operations including pipeline management for processing, underwriting, closing, funding, and post-closing activities.* Develop and maintain operational performance standards, KPIs, and service level expectations.* Recruit, train, develop, and mentor mortgage operations staff.* Manage staffing levels, scheduling, performance reviews, leave requests, and employee development.* Serve as the primary escalation point for complex member, operational, vendor, and investor issues.* Promote a culture of accountability, teamwork, continuous improvement, and member service excellence.* Partner with leadership to establish departmental goals aligned with APGFCU strategic objectives.**Operations and Support:*** Ensure mortgage loans are processed in accordance with APGFCU policy, regulatory requirements and investor guidelines.* Exercise lending authority within approved limits and oversee delegated underwriting authority.* Coordinate delivery and sale of loans on the secondary market.* Monitor workflow, productivity and quality metrics and implement corrective actions as necessary.* Maintain mortgage systems, forms, reports, and operational procedures.* Manage vendor relationships including appraisers, title companies, attorneys and fulfillment providers.* Prepare management, board, ALCO, and HMDA reporting.* Support audits, quality control reviews and compliance examinations.**Professional Development:*** Remain current on mortgage lending regulations, secondary market requirements, and industry trends.* Participate in professional organizations, conferences and training opportunities.* Establish professional development goals for staff and support ongoing learning.**Additional:** Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).**QUALIFICATIONS:****Education:** Bachelor’s degree in business administration, Finance, Management, or related field preferred. Relevant experience may be substituted for education.**Experience:** Minimum seven years of mortgage lending experience including significant mortgage operations and secondary market experience, with at least three years of leadership experience.**Physical Demand:** The physical demands are consistent with a professional office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.**Knowledge, Skills, and Abilities:** Comprehensive knowledge of mortgage operations, underwriting, processing, secondary market activities, mortgage regulations, and investor requirements. Strong leadership, analytical, communication, organizational, and problem-solving skills. Proficiency with mortgage lending systems, reporting tools, and Microsoft Office applications.**Compensation:** $91,600 - $155,600 annuallyOffers are based on experience and education.APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.*APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster*http://www1.eeoc.gov/employers/poster.cfmAPGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.