Mortgage Operations & Documentation Specialist

First Citizens; Columbia (SC); On-site; USD 42,000 - 68,000; Full time

Job summary

First Citizens Bank in Columbia, SC is seeking an Administrative Mortgage Loan Processor to prepare loan documentation and deliver initial disclosures and re-disclosures. You will gather documents and coordinate with appraisers, title companies, and customers to keep loans moving toward processing.

The role emphasizes strong organizational skills, customer service, and clear written and verbal communication to resolve issues, meet timelines, and ensure compliance with internal and regulatory

Qualifications

• High School Diploma or GED required.
• 1 year of banking or mortgage processing experience.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage escalations in a timely fashion.

Responsibilities

• Loan Preparation - Initiates mortgage services to complete loan packages.
• Documentation - Prepares and delivers initial disclosures and re-disclosures to appropriate parties.
• Identification - Identifies deficiencies and contacts the appropriate party for resolution.
• Documentation review - Reviews prepared loan documentation for thoroughness and accuracy.
• Coordination - Coordinates with all parties involved to meet milestones.
• Process timelines - Manages multi-tasking between queues to meet internal and regulatory deadlines.

Skills

Escalation management

Mortgage products

Customer service

Organization skills

Risk mitigation

Detail oriented

Written & verbal communication

Education

High School Diploma or GED

Job description

First Citizens Bank in Columbia, SC is seeking an Administrative Mortgage Loan Processor to prepare loan documentation and deliver initial disclosures and re-disclosures. You will gather documents and coordinate with appraisers, title companies, and customers to keep loans moving toward processing.

The role emphasizes strong organizational skills, customer service, and clear written and verbal communication to resolve issues, meet timelines, and ensure compliance with internal and regulatory