Mortgage Operations & Documentation Specialist

Biddeford Housing Authority; Augusta (ME); On-site; USD 35,155 - 42,968; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Employer retirement match

Life insurance

Disability insurance

Paid time off

Job summary

MaineHousing is seeking a Mortgage Assistant to serve as the primary contact for consumer inquiries and provide essential administrative support for the Homeownership Department.

The role involves handling inquiries by phone, walk-ins, and email, processing mail and invoices, and supporting loan pipeline activities. In-office position with a strong emphasis on accuracy and organization.

Qualifications

• Education and a minimum of two years of administrative experience preferred.
• Familiarity with mortgage loan documents.
• Strong organizational skills and high accuracy.

Responsibilities

• Provide program information to consumers and partners by phone, walk-ins, and email.
• Refer callers to MaineHousing’s public website or mail consumer information packages.
• Process incoming/outgoing mail for the Homeownership Department.
• Prepare invoices, check requests and purchase orders.
• Check in original Notes and secure in vault; conduct monthly inventory; mail originals to Sub-Servicer.
• Monitor the loan pipeline, process eDoc notifications, and assist with revisions/extensions.
• Refer pre-closing review documentation to the Homeownership Lender contact.
• Generate Loan Schedule and Reviewer Checklist; perform data entry and QC for loans purchased.
• Process bi-monthly loan file transfers and post-transfer tasks.
• Monitor eDocs post-purchase reports and save final documents; search collateral docs.
• Attend monthly staff meetings and take minutes; conduct weekly rate surveys.

Skills

Mortgage docs familiarity

Organizational skills

Written and oral communication

Telephone skills

Microsoft 365 (Word & Excel)

Independent initiative

Data entry

Report generation

Multi-tasking

Education

Administrative experience

Tools

Microsoft 365

Job description

MaineHousing is seeking a Mortgage Assistant to serve as the primary contact for consumer inquiries and provide essential administrative support for the Homeownership Department.

The role involves handling inquiries by phone, walk-ins, and email, processing mail and invoices, and supporting loan pipeline activities. In-office position with a strong emphasis on accuracy and organization.