Mortgage Operations Analyst: Data & Process Insights

TWO; Fort Mill (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks an experienced mortgage servicing professional to support operations and investor accounting. You will analyze accounts and processes, resolve issues, and help implement improvements across servicing workflows.

The role requires 3–5 years in accounting/financial services, strong data skills, and familiarity with mortgage servicing. On-site work in Fort Mill is expected.

Qualifications

• BA/BS or 3-5 years’ experience in accounting or financial services related field.
• Ability to learn new systems and processes quickly.
• Strong data, research, and problem-solving skills with clear insights.
• Diligence in fast-paced, deadline-driven environments.
• Excellent organizational skills and attention to detail.
• Professional communication with peers, vendors, and investors.
• Ability to manage change and navigate company structure.
• Experience with mortgage servicing and investor accounting preferred.
• MSP (Black Knight) experience is desirable.
• SQL reading or writing capabilities.

Responsibilities

• Resolve account and portfolio level issues while maintaining SLAs, guidelines, and risk tolerances.
• Ensure systems are configured to support loan-servicing operations for clients and investors.
• Leverage technology to process transactions accurately and efficiently.
• Analyze data to identify deviations between actual and expected results.
• Assist process improvement in mortgage servicing workflows.
• Monitor high-volume automated processes affecting borrower credit and regulatory metrics.
• Model and replicate complex issues to understand and resolve them.
• Collaborate with vendors and internal units to align processes.
• Build relationships with investors, clients, and internal stakeholders as a point of contact.
• Provide qualitative insights on trends, exceptions, and deficiencies to management.
• Support department goals with special projects and new controls.
• Maintain RPMS compliance through training and development.

Skills

Data analysis

Problem solving

Communication

Attention to detail

Teamwork

Adaptability

Investor accounting experience

SQL reading or writing

Education

BA/BS or 3-5 years’ accounting or financial services experience

Mortgage Bankers Association certification (or related)

Tools

MSP (Black Knight) experience

SQL

Job description

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks an experienced mortgage servicing professional to support operations and investor accounting. You will analyze accounts and processes, resolve issues, and help implement improvements across servicing workflows.

The role requires 3–5 years in accounting/financial services, strong data skills, and familiarity with mortgage servicing. On-site work in Fort Mill is expected.