Mortgage Servicing Care Specialist I

TWO; Fort Mill (SC); Hybrid; USD 38,000 - 54,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks a Customer Service Specialist I to be the first point of contact for mortgage accounts, payments, and inquiries. You will deliver a caring, compliant, and clear experience while supporting teams across the business.

The role requires 2+ years in customer service, HS diploma or GED, and proficiency with LMS and MS Office. Join a values-driven team focused on helping customers through their mortgage journey.

Qualifications

• High School Diploma or GED required.
• 2+ years customer service experience, preferably in mortgage servicing.
• Proficiency in Microsoft Office and LMS (loan servicing system).
• Ability to communicate clearly and with empathy.
• Strong analytical and problem-solving skills.
• Ability to handle high call volumes in a fast-paced environment.

Responsibilities

• Respond to inbound calls, emails, and chats regarding loan status and payments.
• Assist customers with account questions, document requests, and payoff inquiries.
• Provide accurate information on mortgage products and processes.
• Research and resolve customer issues; escalate complex cases as needed.
• Maintain accurate customer records in loan servicing system.
• Ensure communications meet regulatory standards.

Skills

Clear communication

Analytical skills

MS Office

Customer service

Team player

Education

High School Diploma or GED

Tools

LMS

Job description

RoundPoint Mortgage Servicing LLC in Fort Mill, SC seeks a Customer Service Specialist I to be the first point of contact for mortgage accounts, payments, and inquiries. You will deliver a caring, compliant, and clear experience while supporting teams across the business.

The role requires 2+ years in customer service, HS diploma or GED, and proficiency with LMS and MS Office. Join a values-driven team focused on helping customers through their mortgage journey.