Fraud Response Specialist - Remote

First National Bank of Omaha; Omaha (NE); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Remote work opportunities

Ongoing training

Job summary

FNBO is seeking a Fraud Specialist to help protect customers from fraud and provide outstanding service. You will handle inbound fraud calls, gather details, and work to resolve cases on Debit and Credit Card accounts.

The role is fast‑paced and requires strong communication, attention to detail, and the ability to adhere to regulatory standards. Training will be onsite for six weeks at the FNBO Tower in Omaha, with a scheduled shift pattern.

Qualifications

• High School diploma or equivalent required.
• Experience in customer service preferred.
• Ability to use Microsoft Office and basic software tools.

Responsibilities

• Create dispute and fraud case files meeting department standards.
• Interact with customers over the phone to discuss disputed transactions on Debit and Credit Card accounts.
• Follow BSA/AML regulations and internal procedures; ensure accurate, timely case entry.
• Communicate clearly with customers, adjusting style to meet their needs.
• Maintain regular and predictable attendance in a fast-paced, high-volume environment.

Skills

Customer service

Phone support

Attention to detail

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

FNBO is seeking a Fraud Specialist to help protect customers from fraud and provide outstanding service. You will handle inbound fraud calls, gather details, and work to resolve cases on Debit and Credit Card accounts.

The role is fast‑paced and requires strong communication, attention to detail, and the ability to adhere to regulatory standards. Training will be onsite for six weeks at the FNBO Tower in Omaha, with a scheduled shift pattern.