Mortgage Loan Support Specialist

Finance of America Reverse; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Finance of America Reverse is seeking a detail-oriented Loan Support Associate to assist Loan Officers in increasing production through high-frequency administrative tasks. You will manage borrower docs, guide signings, and coordinate appraisals to ensure submission-ready files for underwriting.

Ideal candidates bring mortgage origination exposure, NMLS licensing, and strong communication. The role requires a blend of technical and customer-facing skills, with a hybrid work model and

Qualifications

• Minimum 6 months of prior experience in a role related to mortgage loan origination.
• Active NMLS licensing is required.
• Must have excellent written communication and interpersonal skills.
• Demonstrated computer proficiency.
• Previous call center experience.
• Excellent customer service, communication, and organizational skills.
• Prior experience working with automated Loan Origination Systems.
• Self-motivated with a strong sense of ownership and accountability.
• Possess a hybrid of technical and soft skills.
• Ethical, with a commitment to company values.

Responsibilities

• Collects, tracks, and uploads required borrower documentation and manages document checklists to support complete, submission-ready loan files.
• Sends counseling certificates and other assigned documents through DocuSign, monitors completion, and uploads completed documents to applicable systems.
• Guides borrowers through the electronic-signature process in accordance with Loan Officer direction.
• Coordinates appraisal payment, ordering, scheduling, and related follow-up.
• Reviews assigned files for readiness and supports efficient transfer to processors and underwriting.
• Maintains loan status information in Salesforce, MCP, and other systems.
• Serves as primary contact for Sales Support, processors, and underwriters on routine file-status matters.
• Communicates with borrowers via email/phone/text for document collection and portal access.
• Monitors pipeline through submission to underwriting and prevents delays.
• Coordinates post-underwriting follow-up to support closing progression.
• Responds to Loan Officer requests promptly and completes tasks timely.

Skills

Mortgage loan origination experience

NMLS licensing

Excellent written communication

Interpersonal skills

Computer proficiency

Call center experience

Customer service

Organizational skills

Automated LOS experience

Education

High School Diploma or GED

Bachelor's Degree

Tools

Salesforce

MCP

Loan Pipeline Tracker Spreadsheet

Loan Origination Systems

Job description

Finance of America Reverse is seeking a detail-oriented Loan Support Associate to assist Loan Officers in increasing production through high-frequency administrative tasks. You will manage borrower docs, guide signings, and coordinate appraisals to ensure submission-ready files for underwriting.

Ideal candidates bring mortgage origination exposure, NMLS licensing, and strong communication. The role requires a blend of technical and customer-facing skills, with a hybrid work model and