Mortgage Loan Support Specialist

West Capital Lending; Tempe (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Modern technology stack

Job summary

West Capital Lending in Tempe, AZ is seeking a proactive Loan Officer Assistant to support a high-volume team from application to closing.

This role requires excellent organization, communication, and the ability to manage multiple files with mortgage documents and software like Encompass, Calyx, Arrive.

You will work closely with borrowers, lenders, real estate agents, and internal staff to ensure a smooth, compliant loan process and outstanding client experience.

Qualifications

• Previous mortgage or financial services experience required (LOA, Processor, Jr. Processor, or similar)
• Strong organizational and time-management skills
• Clear and professional communication skills (written and verbal)
• Ability to work independently and manage multiple files at once
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus
• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

Responsibilities

• Support Loan Officer throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Skills

Organization

Time management

Communication

Independent work

Mortgage knowledge

Tools

Encompass

Calyx

Arrive

Job description

West Capital Lending in Tempe, AZ is seeking a proactive Loan Officer Assistant to support a high-volume team from application to closing.

This role requires excellent organization, communication, and the ability to manage multiple files with mortgage documents and software like Encompass, Calyx, Arrive.

You will work closely with borrowers, lenders, real estate agents, and internal staff to ensure a smooth, compliant loan process and outstanding client experience.