Mortgage Loan Servicing Representative

Commerce Bank; Kansas City (MO); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in Kansas City, MO is seeking a Mortgage Loan Servicing Representative II & Senior to support multiple mortgage servicing functions with accuracy and care.

You will perform routine and complex tasks, troubleshoot issues, and provide customer service while maintaining productivity standards and a strong team-oriented approach.

Qualifications

• High School Diploma or equivalent required.
• 4+ years mortgage loan servicing experience.
• Demonstrated knowledge of mortgage servicing functions.
• Ability to meet departmental productivity standards.

Responsibilities

• Handle routine and complex tasks in mortgage loan servicing across multiple functions.
• Research problems, analyze causes, and apply regulations.
• Answer routine and complex phone inquiries from customers.
• Assist in training new employees and support other areas as needed.
• Perform other duties as assigned.

Skills

Mortgage servicing

Analytical skills

Productivity standards

Detail oriented

Team player

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Education

High School Diploma

4+ years mortgage loan experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions which include administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
• Perform with limited supervision routine and complex tasks associated with specific functional area such as the problem recognition and research, problem analysis and resolution, and application of applicable regulations
• Handle routine and more difficult telephone inquiries
• Assist in the training of new employees
• Assist other functional areas as needed
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Thorough knowledge mortgage servicing functions
• Intermediate analytical and problem solving skills
• Ability to consistently meet or exceed minimum departmental productivity standards
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required
• 4+ years mortgage loan experience required
• Level of role is determined by knowledge, experience, skills, abilities, and education
• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Loan Servicing Representative II & Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour.

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time