Mortgage Loan Servicing Representative

Mercantil Commerce Bank; Kansas City (MO); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation

Paid Personal Time

Job summary

Mercantil Commerce Bank in Kansas City, MO is seeking a Mortgage Loan Servicing Representative II/Senior to perform routine and complex tasks across servicing functions including administration, cashiering, new loans, escrow, investor accounting, and customer service.

Candidates should have at least a High School diploma and 4+ years mortgage loan experience, strong analytical skills, attention to detail, and proficiency with Word, Excel, Teams and Outlook.

Qualifications

• High School Diploma or equivalent required.
• 4+ years mortgage loan experience required.
• Thorough knowledge of mortgage servicing functions and related regulations.

Responsibilities

• Perform routine and complex mortgage loan servicing tasks across multiple functions (administration, cashiering, new loans/acquisitions, escrow, investor accounting, customer service).
• Handle inquiries by phone or email and resolve issues with minimal supervision.
• Assist in training new employees and support other functional areas as needed.
• Adhere to applicable regulations and maintain accurate records.

Skills

Mortgage servicing knowledge

Analytical problem solving

Multitasking/Prioritization

Communication skills

MS Word

MS Excel

MS Teams

MS Outlook

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

**About Working at Commerce**Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. **Compensation Range**Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)**Essential Functions*** Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions which include administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default* Perform with limited supervision routine and complex tasks associated with specific functional area such as the problem recognition and research, problem analysis and resolution, and application of applicable regulations* Handle routine and more difficult telephone inquiries* Assist in the training of new employees* Assist other functional areas as needed* Perform other duties as assigned **Knowledge, Skills & Abilities Required*** Thorough knowledge mortgage servicing functions* Intermediate analytical and problem solving skills* Ability to consistently meet or exceed minimum departmental productivity standards* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities* Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values* Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook **Education & Experience*** High School Diploma or equivalent combination of education and experience required* 4+ years mortgage loan experience required \\*\\*Level of role is determined by knowledge, experience, skills, abilities, and education \\*\\*\\*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Loan Servicing Representative II & Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour. #LI-CR1 ***Must be eligible to work in the US without sponsorship now or in the future.*** The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.