Mortgage Loan Processor: Smooth Closings & Member Service

Prospera Credit Union (Wisconsin); Appleton (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Medical premium coverage

401K matching

Disability insurance

Job summary

Prospera Credit Union in Wisconsin seeks a Mortgage Loan Processor to deliver accurate loan documentation and drive a smooth closing process for members. You will collect and verify income, employment, assets, and property information, ensuring compliance with policy and regulatory standards. Collaborate with lenders and underwriters to resolve issues promptly.

The role emphasizes quality documentation, timely processing, and an exceptional member experience within a supportive team environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: 2-4 years of mortgage loan processing preferred.
• Solid knowledge of mortgage documentation requirements, loan products, and underwriting guidelines.
• Understanding of federal and state mortgage regulations and secondary market standards.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple files and deadlines accurately and efficiently.
• Commitment to delivering excellent member service and ethical lending practices.
• Credit union or community financial institution experience preferred.

Responsibilities

• Loan Documentation & File Management (50%)
• Collect, review, and verify all loan application documentation, including income, employment, assets, and property information.
• Ensure loan files are complete, accurate, and meet credit union policy, regulatory requirements, and secondary market standards.
• Prepare and organize loan packages for underwriting review.
• Coordinate with lenders and members to resolve documentation issues quickly and efficiently.
• Compliance & Risk Management (20%)
• Ensure all loan documentation and processes comply with federal and state regulations, internal policies, and audit requirements.
• Maintain accurate records of all file communications, conditions, and approvals.
• Support internal audits, quality control reviews, and regulatory examinations as needed.
• Member & Lending Partnership (15%)
• Acts as a knowledgeable resource for lenders, helping with documentation requirements and file preparation.
• Communicate with members in a professional and supportive manner to collect required documentation and answer questions.
• Maintain a member-focused approach while ensuring compliance and risk standards are met.
• Process Efficiency & Performance (10%)
• Follow established workflows and service standards to ensure timely loan processing.
• Identify and suggest process improvements to enhance efficiency, accuracy, and member experience.
• Track personal performance metrics such as file completion accuracy, turnaround times, and quality.
• Professional Development & Expertise (5%)
• Stay current with mortgage products, lending regulations, and industry best practices.

Skills

Mortgage docs

Loan products

Underwriting guidelines

Mortgage regulations

Organizational skills

Analytical skills

Communication skills

Multitasking

Member service

Ethical lending

Credit union experience

Education

High school diploma or GED

Job description

Prospera Credit Union in Wisconsin seeks a Mortgage Loan Processor to deliver accurate loan documentation and drive a smooth closing process for members. You will collect and verify income, employment, assets, and property information, ensuring compliance with policy and regulatory standards. Collaborate with lenders and underwriters to resolve issues promptly.

The role emphasizes quality documentation, timely processing, and an exceptional member experience within a supportive team environment.