Mortgage Loan Processor: Elevate the Homebuyer Experience

NVR, Inc.; Cleveland (OH); Hybrid; USD 58,000 - 61,000; Full time

Job summary

NVR Mortgage, a homebuilding and mortgage services provider, seeks a proactive Loan Processor to support homebuyers through the loan lifecycle. You will liaise with borrowers, sales teams, and underwriting to ensure a smooth experience.

The role emphasizes on-site work at NVR Mortgage Offices, with focus on accurate file setup, timely processing, and close coordination with closing teams.

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans, preferred.
• Working knowledge of real estate documentation, underwriting policies, compliance, and procedures, preferred.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication skills

Organization

Multi-tasking

Loan processing experience

Real estate documentation knowledge

Job description

NVR Mortgage, a homebuilding and mortgage services provider, seeks a proactive Loan Processor to support homebuyers through the loan lifecycle. You will liaise with borrowers, sales teams, and underwriting to ensure a smooth experience.

The role emphasizes on-site work at NVR Mortgage Offices, with focus on accurate file setup, timely processing, and close coordination with closing teams.