Mortgage Loan Processor: Customer-Centric Close Coordinator

Cognizant; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Cognizant is seeking a Mortgage Loan Processor in Plano, TX to serve as the primary contact for customers throughout the lending journey and to quarterback loans from application through closing.

The role blends exceptional communication with operational expertise to ensure compliant, timely processing and an outstanding customer experience. Strong organization and problem-solving abilities are essential.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 2–5 years of experience in mortgage lending, consumer lending, financial services, customer service, or related field preferred.
• Exceptional verbal and written communication skills.
• Demonstrated ability to build relationships and establish credibility with customers and business partners.
• Strong conflict resolution and service recovery skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proven problem-solving and critical-thinking abilities.
• Proficiency with loan origination and customer relationship management systems.

Responsibilities

• Serve as the primary customer advocate throughout the loan process.
• Establish trust and build strong relationships with customers through proactive, timely, and professional communication.
• Deliver exceptional service by keeping customers informed of loan status, next steps, and anticipated timelines.
• Act as the central coordinator and owner of the loan process from assignment through closing.
• Drive momentum by managing all parties involved in the transaction, including customers, loan officers, underwriters, title companies, attorneys, appraisers, and closing partners.
• Identify potential customer concerns before they become larger issues.
• Resolve complex situations with urgency, professionalism, and a customer-first mindset.
• Review loan applications and supporting documentation for accuracy and completeness.
• Collect, validate, and organize required documentation to satisfy underwriting and regulatory requirements.
• Monitor loan milestones and conditions to drive timely and accurate loan approvals.

Skills

Verbal communication

Written communication

Relationship building

Multitasking

Organizational skills

Problem solving

Critical thinking

Attention to detail

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Loan origination systems

CRM systems

Job description

Cognizant is seeking a Mortgage Loan Processor in Plano, TX to serve as the primary contact for customers throughout the lending journey and to quarterback loans from application through closing.

The role blends exceptional communication with operational expertise to ensure compliant, timely processing and an outstanding customer experience. Strong organization and problem-solving abilities are essential.