Mortgage Loan Processor and Servicing Specialist

DevNW; Springfield (OR); Hybrid; USD 68,886,000 - 89,544,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible schedules

Generous PTO

FSA

EAP

401(k) with match

Spanish wage differential

Job summary

DevNW seeks a detail-oriented Mortgage Loan Processor and Servicing Specialist to move loans from application through funding and servicing. This full-time, fixed-term role is remote/hybrid, based out of Springfield, OR, funded for two years, with a 5% bilingual differential for Spanish speakers.

Responsibilities include reviewing loan files, collecting borrower data, coordinating third-party services, entering data, and ensuring compliance while protecting borrower confidentiality.

Qualifications

• Two years administrative experience; loan processing/servicing preferred.
• Experience with databases and loan systems.
• Experience maintaining detailed files and documentation.
• Familiarity with mortgage lending or loan servicing.
• Experience reviewing income, assets, credit, or collateral documentation.
• Strong data entry and attention to detail.
• Excel proficiency.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving and organizational skills.
• Clear written and verbal communication.
• Ability to work independently and with a team.

Responsibilities

• Review loan files for completeness and program compliance.
• Collect borrower and loan information.
• Identify missing/incorrect data and follow up.
• Support Loan Officers and Mortgage Loan Originators.
• Coordinate third-party services (appraisals, verifications).
• Enter and maintain loan data in servicing systems.
• Manage loan documents, payments, escrow, payoffs, and correspondence.
• Investigate discrepancies in loan/servicing records.
• Maintain organized electronic and physical files.
• Support quality control reviews and audits.
• Collaborate with Finance, Underwriting, and program staff.
• Protect confidentiality and security of borrower information.
• Provide general administrative support to the Homeownership team.

Skills

Administrative experience

Data entry

Excel

Communication skills

Multitasking

Independent worker

Team collaboration

Bilingual English/Spanish

Education

Associate degree preferred

Tools

Loan systems

Loan servicing software

Job description

Internal Position Title: Homeownership Loan Processor and Servicing Specialist
Pay Range: $24.04–$31.25 per hour, DOE (Extra 5% bilingual differential for Spanish speakers)
FLSA Status: Non-Exempt
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with schedule flexibility
Location: Remote/Hybrid, based out of our Springfield, OR office
Position Type: Full-Time, Fixed-Term — currently funded for two years
Reports to: Executive Director of Homeownership

Help Make Homeownership Possible

At DevNW and our CDFI partner, Community LendingWorks (CLW), we believe everyone should have the opportunity to build financial stability, create wealth, and achieve their goals.

Through our homeownership and lending programs, we help individuals and families access the tools and resources they need to purchase and maintain a home.

We're looking for a detail-oriented and highly organized Mortgage Loan Processor and Servicing Specialist to join our team. In this role, you'll help ensure that loans move smoothly from application through funding and servicing.

If you enjoy working with detailed information, keeping things organized, solving problems, and supporting a mission-driven organization, this could be a great opportunity for you.

This is a new, fixed-term position currently funded for two years.

Why Join DevNW?

You'll join a collaborative and entrepreneurial organization committed to innovation, community impact, and professional growth. Your work will directly support programs that help individuals and families achieve homeownership and build financial security.

• Employer-paid medical, dental, and vision insurance for employees (your monthly premium could be $0 depending on the plan selected)
• Flexible schedules, including alternative work schedules where operationally feasible
• Generous paid time off, including vacation, sick leave, floating holidays, self-care days, and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with employer match
• 5% extra wage differential for Spanish Speakers

What You'll Do

You'll support the processing, funding, and servicing of residential mortgage and silent second loans through DevNW's Wildfire, Down Payment Assistance, and Amplify Oregon Mortgage programs.

Your work will include:

• Reviewing loan files to make sure they are complete, accurate, and meet program requirements.
• Collecting and verifying borrower and loan information.
• Identifying missing or incorrect information and following up as needed.
• Supporting Loan Officers and Mortgage Loan Originators throughout the loan process.
• Ordering and coordinating third-party services, such as appraisals and employment verifications.
• Entering and maintaining loan information in loan servicing systems.
• Managing loan documentation, payment information, escrow records, payoffs, and borrower correspondence.
• Researching and resolving discrepancies in loan and servicing records.
• Maintaining organized and accurate electronic and physical files.
• Supporting quality control reviews, audits, and other compliance activities.
• Working closely with Finance, Underwriting, program staff, and other internal teams.
• Protecting the confidentiality and security of borrower information.
• Providing general administrative and operational support to the Homeownership team.
  

What We're Looking For

We're looking for someone who is organized, dependable, and comfortable working with detailed financial information.

You may be a great fit if you have:

• At least two years of administrative experience. Experience in loan processing or loan servicing is preferred.
• Experience working with databases, loan systems, or other data management platforms.
• Experience reviewing and maintaining detailed files and documentation.
• Familiarity with mortgage lending, loan documentation, or loan servicing.
• Experience reviewing income, assets, credit, or collateral documentation.
• Strong data entry, recordkeeping, and attention to detail.
• Proficiency with Microsoft Excel.
• The ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and organizational skills.
• Clear written and verbal communication skills.
• The ability to work independently while also collaborating with a team.

An associate degree or coursework in finance, accounting, business administration, or a related field is preferred, or an equivalent combination of relevant education and work experience.

Bilingual English/Spanish skills are strongly preferred.

Work Environment

This is a remote/hybrid position with schedule flexibility and weekly in-person workdays at our Springfield office. The role requires prolonged periods of sitting and working at a computer and may occasionally require lifting up to 10 pounds.

Ready to Make a Difference?

If you're organized, detail-oriented, and excited about using your skills to support programs that make homeownership more accessible, we'd love to hear from you!

Priority consideration will be given to applications received by September 7, 2026.

DevNW is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from a wide range of backgrounds and experiences to apply.