Residential Loan Analyst

Socket.dev; Lowell (MA); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Annual incentive/bonus

Health, dental, vision, life, AD&D

401(k) with employer match

Hybrid work from home (min 3 days in/3

Paid time off

Tuition reimbursement

Career development

Job summary

Arise Financial is seeking a Residential Loan Analyst to move mortgage loans from application to closing. You will manage an assigned pipeline, coordinate third-party services, and collaborate with members, Mortgage Loan Officers, and internal teams to deliver a compliant, seamless lending experience.

The role requires 3+ years in residential mortgage processing and strong knowledge of lending processes. Hybrid work, with in-office days, supports professional growth and community impact.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 3+ years of residential mortgage processing, loan closing, loan servicing, underwriting, or related lending.
• Knowledge of residential mortgage and home equity lending processes and regulations.
• Experience with a mortgage loan origination system; Encompass experience strongly preferred.
• Understanding of disclosures, underwriting conditions, closing processes.
• Strong analytical, organizational, problem-solving, and detail-oriented skills.
• Excellent communication with members, loan officers, attorneys, vendors, and internal partners.
• MS Office proficiency (Outlook, Word, Excel).

Responsibilities

• Manage pipeline of residential mortgage loans from application through closing.
• Review applications, disclosures, documentation, and underwriting conditions for accuracy and compliance.
• Coordinate appraisals, flood certifications, title work, credit updates, income/asset verifications.
• Maintain loan information in Encompass throughout origination.
• Monitor rate locks, contingencies, closing dates, milestones; address delays.
• Keep Mortgage Loan Officers, branches, underwriting, closing, attorneys, and others informed.
• Conduct pipeline reviews to prioritize loans and progress toward closing.
• Proactively follow up with members for outstanding documentation.
• Prepare regulatory and loan-related notices and communications.
• Review files for closing readiness and issue clear-to-close status.
• Serve as a resource on lending workflows and Encompass processes.
• Support onboarding/training of new team members; contribute to procedures.
• Identify opportunities to improve processes, controls, and technology.

Skills

Mortgage processing

Underwriting

Documentation

Encompass

Regulatory knowledge

Analytical skills

Communication

MS Office

Customer service

Education

High school diploma

Associate or Bachelor’s in Business/Finance

Tools

Encompass

Job description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Residential Loan Analyst, you’ll help move mortgage loans smoothly from application through closing. You’ll manage an assigned pipeline, coordinate documentation and third-party services, monitor key milestones, and partner with members, Mortgage Loan Officers, and internal lending teams to deliver an accurate, compliant, and seamless lending experience.

What You'll Do

• Manage an assigned pipeline of residential mortgage loans from application through closing, keeping loans on track and meeting service and compliance expectations.
• Review applications, disclosures, supporting documentation, and underwriting conditions for accuracy, completeness, and compliance.
• Coordinate appraisals, flood certifications, title work, credit updates, income and asset verifications, and other services needed to move loans forward.
• Maintain accurate loan information and documentation in Encompass throughout the origination process.
• Monitor rate locks, contingencies, closing dates, outstanding conditions, and other key milestones while proactively addressing potential delays.
• Keep Mortgage Loan Officers, branches, underwriting, closing, attorneys, Loan Servicing, and other partners informed throughout the process.
• Conduct pipeline reviews with Mortgage Loan Officers to prioritize loans, identify outstanding requirements, and keep applications progressing toward closing.
• Proactively and consistently follow up with members to obtain outstanding documentation and information in a timely manner.
• Prepare and issue required regulatory and loan-related notices, including incomplete application notices, commitment letters, adverse action notices, and other applicable communications.
• Review files for closing readiness and communicate clear-to-close status once all requirements have been satisfied.
• Serve as a resource to Mortgage Loan Officers and team members on residential lending workflows, documentation requirements, Encompass processes, and established procedures.
• Support onboarding and training of new team members while contributing to department procedures and best practices.
• Identify opportunities to improve processes, strengthen controls, enhance technology, reduce delays, and improve the member and employee experience.

What We're Looking For

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Finance, or a related field preferred.
• 3+ years of progressive experience in residential mortgage processing, loan closing, loan servicing, underwriting, or a related lending function.
• Knowledge of residential mortgage and home equity lending processes, documentation requirements, and applicable lending regulations.
• Experience with a mortgage loan origination system; Encompass experience strongly preferred.
• Understanding of loan disclosures, underwriting conditions, title and appraisal requirements, flood requirements, credit documentation, and closing processes.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills with the ability to independently manage a high-volume pipeline.
• Sound judgment and the ability to identify issues, resolve problems, and know when to elevate.
• Excellent communication skills with the ability to work effectively with members, Mortgage Loan Officers, attorneys, vendors, and internal partners.
• Strong proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced lending environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $29.04 - $33.92per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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