Mortgage Loan Processor

Treadstone Funding; Grand Rapids (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Treadstone Funding seeks a detail-oriented Mortgage Loan Processor for our Grand Rapids office. This in-office role requires strong experience in mortgage processing and excellent communication with borrowers and realtors to ensure timely closings.

Candidates should have a track record of accuracy, organization, and proactive issue resolution to maintain smooth loan processing through underwriting and closing.

Qualifications

• 2+ years of experience in mortgage loan processing or underwriting is preferred.
• Demonstrates that customers are a high priority.
• Strong verbal and written communication skills.
• Produces work that is highly accurate.
• Excellent organizational skills.
• Takes pride in high quality work with attention to detail.
• Be proactive and resolve issues.
• Commits to high quality of work and encourages others.
• Able to prioritize and multitask to meet deadlines.

Responsibilities

• Manage and prioritize a pipeline of loans based on closing date and lock expiration.
• Meet all closing dates.
• Communicate with borrower and Realtor to obtain documents and answer questions.
• Review and validate loan documentation for each loan file.
• Investigate and resolve issues that may arise.
• Verify loan packages for accuracy and underwriting conditions.
• Submit loans to underwriting for approval and clear to close.
• Maintain confidentiality with third parties.
• Review underwriting conditions and complete them.
• Submit a loan file to the closing department to request and approve closing disclosures.
• Provide final closing numbers to the borrower prior to closing.
• Coordinate with title company, Realtor, and borrower to schedule the closing date.
• Escalate issues to the Loan Officer/Processing Manager when needed.
• Stay up to date on Neighborhood Loans and Treadstone Funding policies.
• Perform other tasks as assigned.

Skills

Mortgage processing

Underwriting

Documentation review

Communication skills

Job description

We are seeking a detail-oriented Mortgage Loan Processor to join our team! This is an in-office position at our Grand Rapids office. Candidates with prior mortgage processing experience are strongly preferred.

Essential Duties & Responsibilities

• Manage and prioritize a pipeline of loans, based on closing date and lock expiration.
• Meet all closing dates.
• Communicate clearly with the borrower and Realtor, using the most effective medium to obtain additional information/documents and answer any questions or concerns throughout the whole process.
• Review and validate loan documentation (applications, credit, income, assets, property documents, title, etc.) for each loan file.
• Take initiative to investigate, research and solve any issues that may arise.
• Verify loan packages for accuracy, borrower signatures and anticipate underwriting conditions required for the loan.
• Submit loans to underwriting for approval and clear to close.
• Maintain confidentiality while processing loans and communicating with third parties.
• Review, address and complete all underwriting conditions.
• Submit a loan file to the closing department to request and approve closing disclosures.
• Provide final closing numbers to the borrower prior to their scheduled closing.
• Coordinate with the title company, Realtor, and borrower to schedule the closing date.
• Escalates issues when necessary to the Loan Officer, Loan Officer Assistant, Processing Manager, or Operations Manager.
• Maintain a working knowledge of underwriting guidelines.
• Stay up to date on Neighborhood Loans and Treadstone Funding policies and procedures.
• Perform other tasks as assigned.

Essential Traits and Values

• 2+ years of experience in mortgage loan processing or underwriting is preferred.
• Personally demonstrates that customers are a high priority.
• Strong verbal and written communication skills - communicates accurately, effectively, appropriately and with a positive attitude.
• Establishes a record of producing work that is highly accurate.
• Strong organizational skills.
• Takes pride in a high quality of work with a thorough attention to detail.
• Be proactive - take initiative to resolve any possible issues that can arise.
• Personally commits to a high quality of work and encourages others to have similar standards.
• Ensures that quality of work does not suffer as quantity of work increases.
• The ability to prioritize and multitask throughout the day - managing interruptions until the highest priority tasks are accomplished.
• Identified customer needs and expectations and responds to them in a timely and effective manner.
• Manages time to ensure that deadlines are met.

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.