Mortgage Loan Processor

Cathay Bank in; El Monte (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Full-time benefits

Competitive pay

Discretionary bonus eligibility

Job summary

Cathay Bank in California is seeking a Mortgage Loan Processor (Administrative) to manage residential loan files from application through approval and documentation. The role supports Mortgage Loan Originators by ensuring files are complete, compliant, and processed within SLAs.

Responsibilities include reviewing documentation, liaising with borrowers and stakeholders, and maintaining accurate loan records in the LOS.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in residential lending or related experience in a multi-state environment.
• Knowledge of residential mortgage lending products and underwriting regulations.
• Strong attention to detail, organization, and time management.
• Excellent verbal and written communication; ability to manage multiple priorities.

Responsibilities

• Manage a pipeline of residential mortgage and home equity loan applications.
• Understand mortgage products, underwriting guidelines, and regulatory requirements.
• Review documents for accuracy and completeness; identify potential issues.
• Process loan files to meet service level agreements and timelines.
• Communicate with borrowers, MLOs, underwriters, and vendors to obtain required documents.
• Ensure compliance with bank policies and regulatory standards.
• Serve as liaison among MLOs, underwriters, closing agents, and title companies.
• Provide professional, timely customer service to internal and external customers.
• Monitor loan status and follow up on conditions toward closing.
• Maintain accurate loan records in the LOS.

Skills

Mortgage lending

Regulatory knowledge

Attention to detail

Time management

Verbal & written communication

Multitasking

Customer service

LOS software

Microsoft Office

Education

High school diploma or equivalent

Tools

LOS software

Microsoft Office

Job description

Mortgage Loan Processor (Administrative)

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Following established policies and departmental procedures, the Mortgage Loan Processor is responsible for processing residential mortgage and home equity loan files from application through approval and document preparation. This position provides critical support to Mortgage Loan Originators (MLOs) by ensuring loan files are complete, accurate, compliant, and processed within established service standards.

ESSENTIAL FUNCTIONS

• Manage and maintain ownership of a pipeline of residential mortgage loan and home equity line applications.
• Demonstrate a strong understanding of mortgage loan products, underwriting guidelines, and regulatory requirements.
• Review submitted documentation proactively to ensure accuracy, completeness, and identification of potential issues.
• Process assigned loan files in a timely manner to meet departmental service level agreements (SLAs).
• Communicate effectively with borrowers, Mortgage Loan Originators, underwriters, and third-party vendors to obtain required documentation and satisfy underwriting conditions.
• Review and evaluate loan documentation thoroughly to ensure compliance with Bank policies, procedures, and regulatory requirements.
• Serve as the primary liaison between MLOs, underwriters, closing agents, title companies, and other stakeholders throughout the loan process.
• Deliver exceptional customer service to both internal and external customers while maintaining professional and timely communication.
• Monitor loan status and follow up on outstanding conditions to ensure loans progress efficiently toward closing.
• Maintain accurate loan records and documentation within the Bank's loan origination system.

QUALIFICATIONS

• Education: High school diploma or experience equivalent.
• Experience: Minimum 1 to 3 years of residential lending or related experience with good knowledge of residential lending regulations and loan processing in a multi-state lending environment.
• Skills/Ability:
  
  • Knowledge of residential mortgage lending and home equity products
  • Understanding of federal and state mortgage regulations
  • Strong attention to detail and analytical skills
  • Excellent organizational and time-management abilities
  • Effective verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Customer-focused mindset with strong problem-solving capabilities
  • PC proficient, including working knowledge of mortgage loan origination system (LOS), Microsoft Office Suite (Word, Excel, Outlook), and other mortgage banking technologies
• Preferred: Bilingual, paperless processing experience, and strong knowledge on processing portfolio mortgage and home equity lines of credit products.

OTHER DETAILS

$20.00 – $28.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review ourCalifornia Job Applicant Privacy Policy .

Cathay Bank is an Equal Opportunity and Aff… all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Mortgage