Loan Support Officer

Cathay Bank; California; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k)

Job summary

Cathay Bank is seeking a detail-oriented professional to support its lending team in client service and loan processing for commercial real estate loans. You will coordinate with documentation, servicing, title, escrow, borrowers, and brokers to ensure timely closings while maintaining high-quality service.

The role requires 2–3 years in corporate lending, strong financial analysis, and knowledge of underwriting policies.

Qualifications

• College graduate with a major in accounting, finance, or business preferred.
• Minimum 2-3 years of corporate commercial lending and banking experience with good knowledge of lending regulations, loan funding/closing, and credit/underwriting practices.
• PC Good verbal and written communication skills.
• Organized and detail oriented. Good knowledge of Bank’s credit underwriting policies and approval process for assigned loans.
• Ability to work effectively in a fast-paced, high production environment. Strong financial analysis and accounting skills.

Responsibilities

• Support the lending team’s client service and loan processing.
• Coordinate with internal and external units (e.g., loan documentation department, loan servicing department, title, escrow, borrower, broker) to close commercial real estate loans.
• Provide quality client service and follow up on outstanding items.
• Prepare required disclosure information within designated time frames.
• Ensure compliance with Bank, regulatory and credit requirements with emphasis on quality client service while adhering to given deadlines
• Assist with mentoring and training loan assistants.
• Assist in monitoring loan covenants and insurance.
• Upload loan-related documents to imaging system.
• Prepare periodic reports.

Skills

Verbal communication

Written communication

Detail oriented

Financial analysis

Credit underwriting

Education

Bachelor's degree in accounting, finance, or business

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

Video Clip 1

Video Clip 2

Video Clip 3

GENERAL SUMMARY

Following established policies and department procedures, support Loan Officers in client service and loan processing. Assist in monitoring and training assistant-level staff.

DIRECT REPORTS

This position has no direct reports.

ESSENTIAL FUNCTIONS

• Support the lending team’s client service and loan processing.
• Coordinate with internal and external units (e.g., loan documentation department, loan servicing department, title, escrow, borrower, broker) to close commercial real estate loans.
• Provide quality client service and follow up on outstanding items.
• Prepare required disclosure information within designated time frames.
• Ensure compliance with Bank, regulatory and credit requirements with emphasis on quality client service while adhering to given deadlines
• Assist with mentoring and training loan assistants.
• Assist in monitoring loan covenants and insurance.
• Upload loan-related documents to imaging system.
• Prepare periodic reports.

QUALIFICATIONS

• Education: College graduate with a major in accounting, finance, or business preferred.
• Experience: Minimum 2-3 years of corporate commercial lending and banking experience with good knowledge of lending regulations, loan funding/closing, and credit/underwriting practices.
• Skills/Ability: PC Good verbal and written communication skills.
• Organized and detail oriented. Good knowledge of Bank’s credit underwriting policies and approval process for assigned loans. Ability to manage loan funding/closing and complex loan issues.
• Ability to work effectively in a fast-paced, high production environment. Strong financial analysis and accounting skills.

ON-GOING TRAINING

Each team member is required to complete all required training including Compliance and Bank Secrecy Act/Anti-Money Laundering training suitable to his or her position within the Bank.

Other Details:

Pay Range: $28.85 to $36.06/hour

Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
Poster- English

Poster- Spanish

Poster- Chinese Traditional
Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail] contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.