Mortgage Loan Processor

Jobot; Cleveland (OH); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Home discount

Mortgage discounts

Health insurance

401K

Stock options

Generous PTO

Training & support

Career growth

Work-life balance

Job summary

Jobot in Cleveland, OH is seeking a Permanent Mortgage Loan Processor. This role requires strong attention to detail, excellent customer service, and solid written and verbal communication, with at least 2 years’ experience handling mortgage files and closing documents.

This onsite position offers a salary of $59,000–$62,000 per year, plus benefits. You will coordinate with loan officers, underwriters, and clients to gather information, prepare files, and ensure timely closings.

Qualifications

• 2+ years of experience as a Mortgage Loan Processor or similar role in the mortgage industry.
• Knowledge of mortgage loan products, loan documents, and closing paperwork.
• Attention to detail and high accuracy in preparing and entering information.
• Excellent customer service with proven relationship-building skills.
• Strong oral and written communication, able to convey complex information clearly.
• Proficiency in mortgage loan processing software and related tools.
• Ability to work under pressure and meet tight deadlines with integrity.
• Proactive problem-solving and sound decision-making.

Responsibilities

• Review and verify loan applications and documentation for accuracy.
• Coordinate with loan officers, underwriters, and clients for clarification and info.
• Prepare and maintain loan files from opening to closing.
• Ensure all loan documentation is complete, accurate, and compliant.
• Update data in the loan processing system as needed.
• Coordinate with the closing department for timely closings.
• Provide excellent customer service to internal and external stakeholders.
• Stay current on mortgage industry regulations and compliance requirements.

Skills

Attention to detail

Customer service

Communication

Documentation

Mortgage knowledge

Software proficiency

Pressure handling

Problem solving

Tools

Mortgage software

Job description

Company Overview

We are a top 5 builder offering competitive comp, home purchase discount, great benefits, stock options and more!

We have been helping families build their dream homes for over 70 years!

We are one of the Top 5 builders in the nation with over 500,000 homes built and sold across the country.

This Jobot Job is hosted by: Brendan Thomas

Benefits

• Competitive comp with accelerated growth potential
• Home purchase discount & more
• Mortgage & Settlement Services Discount
• Comprehensive Health, Life & Disability Insurance
• 401K
• Employee Stock Ownership Program
• Generous PTO
• Support and training
• Fantastic retention
• Accelerated career growth
• And most importantly work/life balance!

Position Overview

We are seeking a Permanent Mortgage Loan Processor to join our dynamic team. This role is integral to our operations, requiring a candidate who is detail-oriented, has excellent customer service skills, and possesses strong oral and written communication abilities. The ideal candidate will have at least 2 years of experience in handling mortgage loan files and closing paperwork.

This is a permanent position (onsite) with room for growth.

Salary: $59,000 - $62,000 per year

Responsibilities

• 1. Reviewing and verifying loan applications and supporting documentation for accuracy and completeness.
• 2. Coordinating with loan officers, underwriters, and clients to obtain additional information and clarification on discrepancies.
• 3. Preparing and maintaining loan files from opening to closing.
• 4. Ensuring that all loan documentation is complete, accurate, verified, and complies with company policy.
• 5. Updating and verifying data into the loan processing system as needed.
• 6. Coordinating with the closing department to ensure a smooth transition and timely closing.
• 7. Providing excellent customer service by effectively communicating and cooperating with all internal and external customers.
• 8. Keeping up-to-date on the latest trends and developments in the mortgage industry to ensure compliance with all local, state, and federal regulations and laws.

Qualifications

• 1. A minimum of 2 years of experience as a Mortgage Loan Processor or a similar role in the mortgage industry, would be ideal but not required.
• 2. Demonstrated knowledge of mortgage loan products, loan documents, and closing paperwork, would be ideal but not required.
• 3. Exceptional attention to detail and a high level of accuracy in preparing and entering information.
• 4. Excellent customer service skills with a proven record of maintaining strong relationships with clients, colleagues, and other stakeholders.
• 5. Strong oral and written communication skills, with the ability to effectively communicate complex information in a clear and concise manner.
• 6. Proficiency in using mortgage loan processing software and other related computer applications.
• 7. Ability to work under pressure and meet tight deadlines while maintaining a high level of professionalism and integrity.
• 8. A proactive approach to problem-solving, with strong decision-making skills.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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