Mortgage Loan Originator I

Raiz Federal Credit Union; El Paso (TX); On-site; USD 2,971,000 - 4,457,000; Full time

Job summary

RaizFCU is seeking a Mortgage Loan Originator in El Paso to educate and assist members with mortgage products. You will solicit loans from members, realtors, builders, and the public, conduct pre-qualification, complete applications, and provide disclosures in line with policy.

The role requires knowledge of mortgage products, strong communication, and the ability to cross-sell related credit union services while meeting production targets.

Qualifications

• High School degree; no secondary degree required.
• Must be licensed/registered through NMLS and renew annually.
• Minimum 1 year of customer service; 1–3 years in financial institutions or lending.
• Knowledge of credit underwriting and underwriting guidelines.

Responsibilities

• Answer member questions on mortgage and related services.
• Cultivate relationships with members, realtors, and builders to meet production goals.
• Gather information and process loan requests for credit approval.
• Inform members about loan decisions, rates, and loan options.
• Ensure timely pre-approvals and proper documentation.
• Maintain records and communicate with Mortgage Department leadership.

Skills

customer service

lending

mortgage products

cross-selling

communication skills

leadership

attention to detail

Microsoft Office

problem solving

public relations

Education

High School Degree

Tools

NMLS

Job description

Job Details

Job Location: Mortgage and Business Services Center – ElPaso,TX79925

Position Type: Full Time

Company: RaizFCU

At RaizFCU, we share a passion for knowledge and a pursuit of growth. Grounded in our ElPaso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.

Job Overview

This position reports to the Mortgage Production Manager. This role requires someone enthusiastic about educating and assisting our members with our mortgage loan products and services. The Mortgage Loan Originator (MLO) is responsible for the solicitation of mortgage loans from credit union existing members, realtors, builders, and the general public. The MLO conducts initial pre‑qualification interviews, completes accurate loan applications and required documentation, and provides “Pre‑Approval” notices, disclosures, and other documents as required within Credit Union Policy and Procedures. The MLO keeps accurate loan records within the system of record. The MLO conveys policies for extension of credit by Credit Union and secondary investor guidelines. The MLO must possess essential product knowledge to properly communicate products to realtors, builders, applicants, and members. An understanding of interest rates is required. The MLO negotiates rates, fees, and terms to the applicant, actively listens for cross‑selling opportunities of all Credit Union products and services, meets mortgage loan scheduling and documentation requirements, and meets production expectations as determined by Mortgage Department Management. The MLO serves members, prospective members, builders, and realtors promptly and professionally.

Position Details

• Non‑Exempt (Hourly)
• Hours: Monday through Friday, occasional Saturdays
• Work Place: 6610 Continental Drive, ElPaso,TX79925
• Pay Range: $21.57 - $32.35

Qualifications – Skills and Experience

• Education – No secondary degree required. High School Degree.
• As required by the Safe Act; must be licensed or registered (or have the ability to obtain prior to employment start) through the NMLS (Nationwide Mortgage Licensing System) and maintain annual renewals.
• Minimum of 1 year of customer service experience, 1 to 3 years of experience in financial institutions or lending.
• Previous credit union experience is a plus, but not required.
• Understanding of the foundation of determining creditworthiness and risk assessment.
• Familiarity with title reports, insurance, and appraisals.
• Understanding of financial industry concepts, related laws, and regulations.
• Critical thinking, problem‑solving skills, good analytical and financial skills.
• Detail‑oriented, ability to multi‑task and project manage.
• Strong interviewing skills.
• Ability to be resourceful and demonstrate critical thinking.
• Demonstrated leadership and interpersonal skills.
• Able to operate related computer applications, calculator, and other basic business equipment.
• Strong communication and public relations abilities. Face‑to‑face and virtual presentation skills.
• Proficient in Microsoft Office and web‑based applications.
• Process improvement understanding.
• Knowledge of Credit Union loan policies, products, procedures, processing, and underwriting.

Role Description and Essential Duties

• Access member/non‑member questions and needs in regard to mortgage and other credit union services.
• Support cross‑selling efforts and solve problems.
• Cultivate relationships with members, mortgage applicants, realtors, and builder referrals to achieve production goals set by management.
• Interview, gather necessary information and process preliminary documentation on loan requests to determine credit approval.
• Inform members regarding loan approval, credit, money management, and financial matters. Counsel members on loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to empower our members with decision‑making criteria.
• Perform follow‑up work as necessary to achieve conditional approval within established time frames and guidelines (FHA, VA, Conventional, USDA, and Non‑QM).
• Demonstrate knowledge of the loan products, including FHA, VA, Conventional, USDA, Jumbo, Equity Loans, and Non‑QM.
• Notify members and non‑members of pre‑approval or denial of loans as related to credit, ratios, and loan‑to‑value.
• Complete required records and report credit decisions as per agency guidelines.
• Conduct training and presentations regarding loan programs and services to both internal and external partners.
• Establish and maintain effective communication and coordination with credit union personnel and management.
• Assume responsibility for establishing and maintaining effective communication and coordination, with credit union personnel and with management.
• Assist Mortgage Loan personnel; serve as backup as needed.
• Keep management informed of area activities and any significant problems.
• Report all member comments relating to competitive interest rates, fees, closing costs, and service complaints to the Mortgage Loan Manager, and/or VP of Real Estate and Business Lending.
• Attend and participate in meetings and committees as required.
• Assist with performance improvement projects.
• Attend required training and demonstrate a willingness to keep learning.
• Maintain and project the credit union’s professional reputation.
• Assist with mentoring of mortgage team.
• Attend required annual BSA training and required CPD and Cyber compliance training. Keep work area clean, secure, and well‑maintained.
• Maintain compliance with all regulations, including but not limited to Bank Secrecy Act (BSA) rules and regulations, Customer Identification Program (CIP), TRID, REG‑Z, and SAFE ACT rules and regulations.
• Assist with other duties as assigned or identified.